Relationship Manager
KAYCOMM SERVICES PVT LTD (BHARTI AIRTEL)
Thane, Maharashtra
12 2021 - Current
- Managed long-term customer relationships to increase revenue.
- Payment Follow-Up & Revenue Assurance - Proactively monitored
client accounts, ensured timely payments, and collaborated with the
finance department to resolve billing discrepancies, thus improving
cash flow and revenue assurance.
- Service Delivery & Issue Resolution – Coordinated with technical and
support teams to ensure smooth service installations and quick
resolution of client complaints, resulting in higher customer
satisfaction
- Client Retention & Upselling - Implemented strategies to retain highvalue clients, identified opportunities for upselling and cross-selling,
and contributed to increasing the company’s revenue base
- Bank Reconciliation – Conducted regular bank reconciliations to match company accounts with bank statements, identifying and resolving discrepancies promptly.
- Office Systems and Data Management – Maintained and organized office
filing systems, managed data entry, and ensured accurate
documentation for smooth workflow. - Administrative Assistance – Supported the administrative team by
handling day-to-day tasks, scheduling, and coordination of office
activities.
- Visitor and Employee Queries – Acted as a first point of contact for
employees and visitors, addressing queries in a professional and
helpful manner.
- Reporting & Monitoring - Prepared detailed reports on client activities,
revenue, and service performance, analyzed data to identify trends,
and provided insights to support strategic business decisions.