Summary
Work history
Education
Skills
Accomplishments
Timeline
pwb

Chigozirim Orji

Greenford,United Kingdom

Summary

Experienced Business Development and Relationship Management professional with a robust background in banking. Proven ability to drive revenue growth, enhance client satisfaction, exceed KPI targets, and deliver strategic solutions. Skilled in market analysis, client acquisition, delivering exceptional customer service, and fostering long-term business relationships across diverse industries. Seeking to leverage expertise in business development, account/relationship management, and financial advisory within a dynamic UK-based organization.

Work history

Relationship Manager

First City Monument Bank Ltd
01 2015 - 10 2023
  • Identified and developed new business opportunities, expanding existing client bases.
  • Provided expert guidance on financial products and services, enhancing client understanding.
  • Utilised commercial credit and lending experience to meet and exceed customer needs effectively,managing a risk asset portfolio of over £2 Million.
  • Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
  • Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
  • Conducted face-to-face meetings with SME clients, High Networth Individuals and Top Level Management of organizations, managing portfolio with over £4 Million in Deposits.
  • Developed profound understanding of clients' businesses and industries, enriching conversations and achieving fair outcomes.
  • Built, carefully managed and grew loyal and a profitable client base.
  • Sourced new business through strategic networking to maximise investment opportunities.

Field Collection Agent

First City Monument Bank Ltd
03 2014 - 12 2014
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
  • Exceeded collection target goals with assertive communication and negotiation skills.
  • Maintained up-to-date collection of files relating to caseload.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
  • Created solutions to overcome obstacles impacting customers' ability to repay debt like POS deployment for easy collections, onboarding on alternate channels, and other collection and payment platforms.

Direct Sales Agent

First City Monument Bank Ltd
09 2013 - 03 2014
  • Achieved monthly sales quotas of 100-120% by demonstrating product benefits
  • Identified and pursued new business opportunities through market research
  • Implemented new procedures and technologies which enhanced communication with the internal and external customers of the bank.
  • Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Understood the Bank's goals and used upselling and cross-selling techniques to achieve targets.

Education

B. Sc - Industrial Chemistry

University Of Abuja

Skills

  • Sales and Marketing
  • Business Development
  • Relationship Management
  • Exceptional Customer Service Delivery
  • Financial and credit analysis
  • Credit Risk/Loan Assessment
  • Credit Risk/Loan Monitoring and Management
  • Leadership
  • Negotiation skills
  • Budget Planning
  • Effective Communication
  • Problem-solving
  • Analytical research
  • Credit expansion strategy
  • Know Your Client (KYC) compliance
  • Customer retention
  • Portfolio management
  • Financial needs analysis
  • Salesforce
  • Microsoft Office
  • Business continuity planning
  • Financial and Credit Analysis
  • Credit underwriting

Accomplishments

  • Credit Analysis (First Monument Bank Ltd Training Academy)
  • Selling To Achieve Results (STAR)
  • Diploma In Supervision - Alison
  • Salesforce Administrator (Ongoing)
  • Salesforce Certified Sales Representative (Ongoing)

Timeline

Relationship Manager

First City Monument Bank Ltd
01 2015 - 10 2023

Field Collection Agent

First City Monument Bank Ltd
03 2014 - 12 2014

Direct Sales Agent

First City Monument Bank Ltd
09 2013 - 03 2014

B. Sc - Industrial Chemistry

University Of Abuja

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Chigozirim Orji