Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Predrag Sefcic

London,United Kingdom

Summary

Innovative professional with strong organisational and leadership skills, eager to contribute to dynamic team. Possesses exceptional customer service and team management abilities, honed through experience in hospitality and retail settings. Ready to enhance operational efficiency and elevate guest satisfaction.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Assistant food and beverage manager

Novotel London Wembley
London, England
09.2022 - Current
  • Achieved positive guest experiences with effective communication skills.
  • Coordinated with culinary team for menu planning; enhanced meal quality.
  • Identified potential improvements in service processes; improved customer experience.
  • Managed food and beverage operations for smooth restaurant services.
  • Collaborated with management to organise special events, creating memorable experiences for guests.
  • Monitored staff performance to ensure adherence to quality standards.
  • Ensured high levels of customer satisfaction through excellent service.
  • Developed, implemented and reviewed operational procedures for best results.
  • Assessed feedback from guests; made necessary adjustments for unparalleled dining experience.
  • Trained staff on menu items, resulting in improved service delivery.

Food and beverage supervisor

Novotel London Wembley
London, England
10.2021 - 08.2022
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Streamlined inventory management to minimise waste.
  • Developed new beverage recipes for increased menu variety.
  • Ensured compliance with licensing laws, health regulations, and safety legislation within the premises.
  • Increased team productivity with efficient work schedules and staff assignments.
  • Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.

Food and beverage team member

Novotel London Wembley
London, England
04.2018 - 09.2021
  • Assisted in menu planning for improved customer options.
  • Ensured freshness of ingredients with regular inventory checks.
  • Managed cash transactions accurately at the end of each shift.
  • Set tables, ensuring a clean and inviting environment for guests.

Education

Railway transport

High school Tehnicka skola "Ivan Saric"
Subotica, Serbia
09.2013 - 06.2017

Skills

  • Organisational efficiency
  • Cash handling experience
  • Event planning experience
  • Micros pos familiarity
  • Complaint handling expertise
  • Restaurant operations handling
  • Staff motivation
  • Food safety understanding
  • Calm under pressure
  • Staff scheduling and rotas
  • Beverage inventory management
  • Work schedule coordination
  • Staff training and development

Languages

English
Advanced (C1)
Serbian
Fluent
Hungarian
Elementary (A2)

Affiliations

In my spare time, I enjoy watching films and playing video games, which help me stay creative, think critically, and unwind. These activities also enhance my appreciation for storytelling, strategy, and attention to detail.

References

References available upon request.

Timeline

Assistant food and beverage manager

Novotel London Wembley
09.2022 - Current

Food and beverage supervisor

Novotel London Wembley
10.2021 - 08.2022

Food and beverage team member

Novotel London Wembley
04.2018 - 09.2021

Railway transport

High school Tehnicka skola "Ivan Saric"
09.2013 - 06.2017

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Predrag Sefcic