Mechelle Bond
Exeter,Devon
Summary
A highly organised and efficient professional with a strong foundation in administrative procedures and customer service. Demonstrates exceptional skills in discretion, confidentiality, and multitasking proficiency, ensuring smooth operations in dynamic environments. Known for reliable punctuality, excellent telephone manner, and a positive outlook, contributing to effective client relations and team leadership. Committed to maintaining a clean and tidy reception area while managing email correspondence and appointment bookings with precision. Dedicated professional with a strong commitment to responsibilities and a positive outlook on life.
Diligent and proactive with strong leadership abilities and excellent communication skills. Excel at team collaboration and problem-solving, ensuring smooth operations and customer satisfaction. Eager to bring positive impact to the practice and to the reception role.
Overview
35
35
years of professional experience
Work history
Assistant Manager
Pullen & Symes Optician
Exeter, Devon
2026.01 - Current
- Provided excellent customer service leading to repeat business and customer loyalty.
- Monitored sales performance regularly adjusting strategies as required.
- Delegated tasks to team members efficiently improving overall productivity.
- Ensured health and safety compliance, maintaining safe working environment for all staff members.
- Handled customer complaints effectively, restoring trust in brands.
- Delivered exceptional service by addressing customer queries promptly.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Practice Manager
Andrew Laird Opticians
Exeter, Devon
2018.10 - 2025.12
- Handled complaints professionally, resulting in increased patient satisfaction levels.
- Enhanced practice efficiency by streamlining administrative processes.
- Reduced waiting times by overhauling appointment booking procedures.
- Promoted positive working environment with regular team meetings and communication.
- Oversaw procurement of office supplies for smooth day-to-day operations.
- Managed staffing schedules, ensuring optimal coverage during peak times.
- Coordinated staff training sessions to enhance skills and knowledge.
- Fostered strong relationships with patients through excellent communication skills.
- Recruited high-quality medical and support staff to enhance service delivery.
- Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
- Coordinated regular staff meetings and performance reviews to meet practice objectives.
- Interacted with and addressed patients complaints, finding mutually beneficial solutions.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
- Improved overall efficiency of the practice by introducing incentives to reach our targets
- Making sure statements were correct by chasing invoices
- Ensured all equipment were up-to-date by coordinating regular checks and maintenance work.
- Managed daily operational tasks of the clinic to ensure smooth functioning.
- Coordinated with medical staff, ensuring proper communication of procedures and policies.
- Organised regular staff training sessions for enhanced patient care.
- Led team meetings on a weekly basis for better coordination amongst staff.
- Mediated conflicts between staff members, maintaining harmony within workplace.
- Ensured compliance with healthcare regulations by conducting regular audits.
- Evaluated performance reports to monitor practice progress.
Optical Assistant
Boots Opticians
Exeter, Devon
2012.10 - 2018.10
- Coordinated appointments to enhance efficiency in the clinic.
- Improved patient experience by conducting thorough pre-screening procedures.
- Adapted well to high pressure situations during peak times, maintaining quality service standards.
- Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
- Advised customers on lens types, boosting their understanding and making informed choices easier.
- Processed payments accurately to maintain positive cash flow in the practice.
- Assembled glasses using precise measurements, ensuring optimal fit for customers.
- Answered customer queries with excellent product knowledge and professionalism.
- Conducted visual field tests, aiding in early detection of potential vision issues.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Answered inbound calls and enquiries to provide top-level service.
Domicillary, Senior Health Care Assistant
Care industry
Exeter, Devon
1991.01 - 2008.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Escorted patients for tests or procedures within hospital premises whilst ensuring their safety and comfort.
- Assisted in patient care, improved comfort and well-being.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Prepared meals
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Ensured infection control measures were adhered to strictly for safe environment for both staff and patients alike.
- Enhanced healing process by changing wound dressings regularly.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for enhanced quality of life while living in care homes.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored client health conditions and reported immediate issues to manager.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Safely and securely transported patients using hoists and wheelchairs.
Skills
- Discretion and confidentiality
- Ordering office supplies
- Patience and composure
- Reliable punctuality
- Customer Service
- Calm under pressure
- Attention to Detail
- Well-presented
- Efficient appointment booking
- Customer and client relations
- Organisation and efficiency
- Excellent telephone manner
- Email management
- Reception area maintenance
- Organisational efficiency
- Positive outlook
- Invoice processing
- Knowledge of administrative procedures
- Time management
- Knowledge of reception protocol
- Multitasking proficiency
- Discretion with confidentiality
- Flexibility in scheduling
- Filing system organisation
- Booking system knowledge
- Customer interaction
- Health and Safety Compliance
- Team Leadership
Languages
Spanish
Beginner
Personal Profile.
I would like to share a bit about myself . I value a positive outlook and enjoy reading, music, festivals and holidays abroad and spending time with family and friends.
At the age of 50 i took up horse riding and in-line skating as i loved doing new these things, but found it very dangerous, so i then found another hobbie Learning Spanish with a one -to -one tutor.
I am seeking a role in a friendly environment where my skills and experience will make a positive contribution to the team. I am eager to bring my dedication and enthusiasm to a dynamic workplace.
Timeline
Assistant Manager
Pullen & Symes Optician
2026.01 - Current
Practice Manager
Andrew Laird Opticians
2018.10 - 2025.12
Optical Assistant
Boots Opticians
2012.10 - 2018.10
Domicillary, Senior Health Care Assistant
Care industry
1991.01 - 2008.01