Pranjal Bachani
Summary
Customer-focused Enquiry Service Team Member with a strong interest in transitioning to a role within a dynamic marketing or events team. Proven track record of providing exceptional customer service in a university setting, with experience in handling enquiries via telephone, email, and in person. Skilled in utilizing university databases and information systems to provide accurate and timely information. Possesses excellent communication, organization, and problem-solving skills, with a keen eye for detail and a passion for delivering outstanding results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Food and beverage assistant
University of Kent
Canterbury, Kent
09.2022 - 04.2024
- Actively listened to guests and understood when managing complex food service complaints.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
Marketing intern
Eaton Ltd
Dubai
11.2023 - 02.2024
- Assisted in editing and writing content for blogs and newsletters.
- Participated in weekly brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts.
- Developed brand identity and voice to improve social media engagement.
- Provided accurate, efficient administrative support across large-scale marketing projects.
Clearing enquiry service team member
University of Kent
Canterbury, Kent
05.2023 - 08.2023
- Assisted with a wide range of enquiries including admissions, course information, student services, and general university information.
- Collaborated with other team members to ensure consistent and accurate responses to enquiries and assisted with administrative tasks as required, including data entry, filing, and maintaining office supplies.
- Received positive feedback from supervisors and colleagues for providing excellent customer service and for consistently meeting or exceeding performance targets.
- Developed strong communication and problem-solving skills through daily interactions with a diverse range of individuals.
Events staff member
Adduba Events
Dubai
06.2022 - 09.2022
- Offered professional, friendly service at all times to maximise customer comfort and enjoyment.
- Remained flexible to cover shifts and work overtime as required.
- Anticipated customer requests and operational challenges with forward-thinking mindset.
- Offered assistance to help team members complete tricky tasks or meet tight deadlines.
Sales executive
Al Serkal Cultural Foundation
Dubai
02.2019 - 08.2019
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Maintained contact with customers throughout sales and pre-delivery process.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Generated new leads and opportunities to maximise revenue.
Education
Bachelor of Science - Marketing
University of Kent
Canterbury 09.2019 - 07.2022
International Baccalaureate -
Repton School
Dubai, United Arab Emirates 09.2017 - 07.2019
Skills
- Guest query management
- Point of Sale system accuracy
- Event planning
- Customer service
- Service promotions
- Market trends understanding
- Account management
- Marketing campaign management
- Brand-building strategies
- Market and competitive analysis
- Market research
- SEO marketing
- Content marketing
- Data analysis
- Social media marketing
sections.external_links.name
Affiliations
- Cricket
- Mountaineering
- Tennis
- Music
Accomplishments
When i climbed Mont Blanc and Gran paradiso, my name was featured in the national newspaper of UAE. Also, When i performed exceptionally well in cricket for Preston CC, my name was was featured in the local village newspaper of kent.
Certification
I have an international driving license
I got a certificate for bronze award in Duke of Edinburgh
Languages
English
Fluent
Hindi
Native
Arabic
Upper intermediate
Spanish
Intermediate
German
Elementary
References
References available upon request.
Timeline
Marketing intern
Eaton Ltd
11.2023 - 02.2024
Clearing enquiry service team member
University of Kent
05.2023 - 08.2023
Food and beverage assistant
University of Kent
09.2022 - 04.2024
Events staff member
Adduba Events
06.2022 - 09.2022
Bachelor of Science - Marketing
University of Kent
09.2019 - 07.2022
Sales executive
Al Serkal Cultural Foundation
02.2019 - 08.2019
International Baccalaureate -
Repton School
09.2017 - 07.2019
Similar Profiles
Khusbu AngdembeKhusbu Angdembe
Event & Arrivals Hub Assistant at University of KentEvent & Arrivals Hub Assistant at University of Kent
YVONNE MWANGIYVONNE MWANGI
Foods and Beverage Assistant at University of KentFoods and Beverage Assistant at University of Kent
Oluwamotemi SoetanOluwamotemi Soetan
Student Ambassador at university of kentStudent Ambassador at university of kent