Lochie Hemmings Faye
Dumfries,Dumfries and Galloway
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
3
3
years of professional experience
Work history
Food and beverage assistant
Parkdean Resorts
Dumfries, Dumfries and Galloway
2024.04 - Current
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Completed daily set up and pack down duties and stock replenishing.
Counter assistant
Jjs fish and chips
Dumfries, Dumfries and Galloway
2023.04 - 2024.05
- Cleaned kitchen areas, food counters, and cooking utensils.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Packed and served high volume of orders in busy fast food setting.
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
Waitress
The Steamboat inn
Dumfries, Dumfries and Galloway
2023.08 - 2024.04
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Greeted customers, presented menus and shared information about available special items.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Polished glasses and cutlery to pristine standards.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Floor runner
Tarff valley
Dumfries , Dumfries and Galloway
2022.06 - 2022.08
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Accurately took orders, making menu recommendations as appropriate.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
Scottish Qualifications Certificate - English
St Joseph’s college
Dumfries, Dumfries and Galloway 09/2018 - 07/2022
Scottish Qualifications Certificate - History
st Joseph’s college
Dumfries, Dumfries and Galloway 09/2018 - 07/2022
Maths
St Joseph’s college
Dumfries, Dumfries and Galloway 09/2018 - 07/2022
Skills
- Cash handling
- Customer Service
- High-volume dining
- Opening and closing procedures
- Point of sale system operation
- Deep cleaning
- Accurate order taking
- Upselling techniques
- Allergy awareness
- Customer service orientated
- Guest query management
Affiliations
- Farming
- Tractor operations
- Taking care of animals (cattle and dogs!)
Timeline
Food and beverage assistant
Parkdean Resorts
2024.04 - Current
Waitress
The Steamboat inn
2023.08 - 2024.04
Counter assistant
Jjs fish and chips
2023.04 - 2024.05
Floor runner
Tarff valley
2022.06 - 2022.08
Scottish Qualifications Certificate - English
St Joseph’s college
09/2018 - 07/2022
Scottish Qualifications Certificate - History
st Joseph’s college
09/2018 - 07/2022
Maths
St Joseph’s college
09/2018 - 07/2022