Pramuditha Wijesekara

• Offering services to individuals with autism and challenging behaviours
• Medication administration
• Accompanied patients to medical appointments.
• Prepared daily meals, including special diet.
• Supporting the service user in their daily activities and engaging with them.
• Assisted individuals with all manner of personal hygiene, including shower, tub or bed bathing, oral care, and hair, nails, and skin.

• Worked directly for up to five private Patients with Dementia, Diabetics and Parkinson conditions
• Accompanied patients to medical appointments.
• Provided hospital support when patients were admitted, including feeding and lifting assistance.
• Assisted patients with all manner of personal hygiene, including shower, tub or bed bathing, oral care, and hair, nails, and skin.
• Prepared daily meals, including special diets, and helped patients unable to self-feed.
• Developed personalized games and activities to engage patients.
• Change linens, launder clothing, and put away items.
• Recorded patient's temperature. Pulse and blood pressure to monitor health and well-being Followed care plan and directions to administer medication.
• Responded to patient's emergencies and physically stressful situation to restore calm or administer treatments.

• Led a high-performing customer service team, driving improvements in customer satisfaction and operational efficiency.
• Developed and implemented strategies to enhance customer experience across multiple channels.
• Provided coaching, training, and performance management to team members, fostering professional growth and team cohesion.
• Resolved complex customer issues and escalations with a focus on retention and service excellence.
• Collaborated with cross-functional departments to streamline processes and improve service delivery.