Summary
Work history
Education
Skills
Languages
Timeline
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Pragnesh Nai

Pragnesh Nai

London

Summary

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Work history

Retail assistant

Primark Stores
London, United Kingdom
02 2024 - Current
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.

Crew Member

Burger king Ltd
London, United Kingdom
08 2022 - 10 2023
  • My responsibility are greeting the customers, taking orders and processing payments
  • Assisting in the cooking preparation and ensuring the freshness of the products
  • Addressing customer complaints entails attentively listening to their issues, expressing empathy for their situation,and actively seeking resolutions that align with their requirements
  • Conducting routine inventory counting and tracking to make sure all the required products available at store.

Sales Officer

HDFC Bank
Vadodara , India
07 2019 - 07 2022
  • My job responsibility was to build relationship with customers, identify their needs in financial department and helping them with customized assistance
  • To approach potential customers to promote and sell different products and services to customers
  • Providing regular report on sales progress to the seniors
  • This job has helped me to enhance my communication skills and helped me to develop financial industry knowledge.
  • Tracked sales and order information by navigating internal computer system.
  • Fostered positive relationships with customers to enhance loyalty and retention.

Education

Msc - project management

BPP University
2022 - 2024

Bsc - chemistry

Parul university
2016 - 2022

Skills

  • Customer Service
  • Complaint management
  • Pipeline Management
  • Cold calling
  • Cash handling
  • Product expertise
  • Upselling expertise
  • Loss prevention
  • Outgoing and enthusiastic



Languages

English
Hindi
Gujarati

Timeline

Retail assistant

Primark Stores
02 2024 - Current

Crew Member

Burger king Ltd
08 2022 - 10 2023

Sales Officer

HDFC Bank
07 2019 - 07 2022

Msc - project management

BPP University
2022 - 2024

Bsc - chemistry

Parul university
2016 - 2022

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Pragnesh Nai