Summary
Overview
Work history
Education
Skills
Timeline
Generic

Poppy Ibbetson

Leeds,West Yorkshire

Summary

I am a dedicated, compassionate, and approachable individual with the enthusiasm for supporting children, young people, and families through difficult circumstances. I have a strong ability and the resilience to build trusting relationships and create safe, supportive environments where individuals feel listened to, valued, and understood.

I have a good understanding of mental health, trauma, and the impact that domestic abuse can have on children and families. I use a person-centred and empathetic approach when communicating to provide emotional support while promoting resilience, wellbeing, and positive outcomes as well as building and encouraging motivation.

I have excellent communication and interpersonal skills and am confident working both independently and as part of a team. I am a good listener, and communicate effectively with people from a wide range of backgrounds, taking all situations into account. I am also skilled in interpreting policies and guidelines and producing clear, accurate, and detailed reports.

I have knowledge of cognitive behavioural therapy (CBT) principles, which supports my understanding of emotional wellbeing and abuse. I have completed safeguarding and child protection training and have a strong awareness of my responsibilities in protecting vulnerable children and adults.

I am calm, patient, organised, and adaptable, and I work well under pressure while maintaining a compassionate and non-judgemental approach. I hold a full driving licence and am committed to providing high-quality support that empowers children and families to make positive changes.

In addition to my professional experience, I volunteer as a counsellor, where I continue to develop my skills in active listening, emotional support, and helping individuals work towards personal growth and improved mental wellbeing.

Overview

6
6
years of professional experience

Work history

Volunteer Counsellor

Childline - NSPCC
Liverpool, Merseyside
2025.09 - Current
  • Provided emotional support, leading to increased self-esteem among clients.
  • Kept accurate record of sessions as per regulatory guidelines ensuring accountability and transparency.
  • Fostered a safe environment where clients could express themselves freely, resulting in trust building.
  • Utilised reflective practice to improve counselling skills continuously.
  • Increased client comfort by providing empathetic and non-judgmental listening.
  • Facilitated positive change by devising action plans collaboratively with clients.
  • Developed personalised coping strategies for improved mental health.
  • Maintained confidentiality of client information; demonstrating professional ethics and respect.
  • Upheld ethical standards outlined by British Association of Counselling and Psychotherapy, ensuring credibility and integrity at all times.
  • Leveraged emotional intelligence, active listening and cultural competency to support diverse clients and issues.
  • Built strong and trusting rapport with diverse client base to offer supportive resources.
  • Safeguarded service user confidentiality, respect and privacy related to services and records management.

Waitress - Front of House

Miller and Carter Otterspool
Liverpool, Otterspool, Merseyside
2025.08 - 2026.06
  • Enhanced guest satisfaction by quickly resolving complaints and issues.
  • Handled high-pressure situations calmly ensuring minimal disruption to guests' dining experience.
  • Built rapport with guests, contributing to repeat business and positive word-of-mouth referrals.
  • Handled cash register duties efficiently, minimising errors in financial transactions.
  • Maintained cleanliness and hygiene standards with regular cleaning tasks.
  • Assisted in the training of new staff members, fostering a supportive team environment.
  • Prioritised task completion during peak hours for smooth operation of restaurant services.
  • Delivered exceptional customer service, creating a pleasant dining experience for all guests.
  • Checked customers ID to maintain full compliance with regulations of selling restricted products.

Receptionist

Amica Aesthetics
Leeds
2022.12 - 2023.09
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Maintained an organised reception area for a professional business environment.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Upheld confidentiality with sensitive information handling procedures.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.

Administration and General Manufacturing

Number1Plates
Leeds
2020.02 - 2020.11
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Education

Bachelor of Arts Degree -

University of Liverpool
09/2023 - 06/2026

NVQ Level 3 -

The Centre of Excellence
Online
06/2024 - 09/2025

A-Levels -

The Grammar School at Leeds
Leeds
09/2021 - 07/2023

GCSEs -

The Grammar School at Leeds
Leeds
/2020 - /2021

Skills

  • Building trust with children and individuals
  • Awareness of substance abuse issues
  • Excellent interpersonal skills
  • Collaborative teamwork and adaptability
  • Self-sufficient work ethic
  • Guideline interpretation
  • Familiarity with cognitive-behavioural therapy
  • Empathetic communication
  • Safeguarding awareness
  • Child protection training
  • Patience and calmness
  • Report-writing
  • Effective, compassionate communication
  • Excellent organisation
  • Mental health support techniques

Timeline

Volunteer Counsellor

Childline - NSPCC
2025.09 - Current

Waitress - Front of House

Miller and Carter Otterspool
2025.08 - 2026.06

Receptionist

Amica Aesthetics
2022.12 - 2023.09

Administration and General Manufacturing

Number1Plates
2020.02 - 2020.11

Bachelor of Arts Degree -

University of Liverpool
09/2023 - 06/2026

NVQ Level 3 -

The Centre of Excellence
06/2024 - 09/2025

A-Levels -

The Grammar School at Leeds
09/2021 - 07/2023

GCSEs -

The Grammar School at Leeds
/2020 - /2021
Poppy Ibbetson