Krupa Rajpara
Nottingham,Nottinghamshire
Summary
Client-focused professional with extensive experience in helpdesk operations and a proven track record in problem-solving and team leadership. Skilled in managing relationships and enhancing operational efficiency through effective stress management and time management. Proficient in social media and cash handling, with a strong understanding of company policies. Aiming to leverage expertise to improve client satisfaction and drive results.
Overview
3
3
years of professional experience
Work history
Customer service representative
William Hill
London
08.2023 - 11.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Applied positive customer service approach to increase satisfaction levels.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Front of house team member
Franco Manca
London
07.2023 - 01.2025
- Coordinated seating arrangements for efficient restaurant management.
- Maintained high standards of customer service during peak times.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
Supervisor
Desi Dhaba Indian Restaurant
Wembley, Brent
08.2022 - 05.2023
- Welcomed guests warmly to create positive first impression.
- Assisted customers with queries, improving overall experience.
- Upheld cleanliness standards in workspace to maintain hygiene levels.
- Enhanced customer satisfaction by providing excellent service.
- Communicated effectively with colleagues to facilitate teamwork.
- Handled complaints with professionalism to retain clients.
Receptionist
Hilton London Metropole
London
07.2022 - 09.2022
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted with administrative tasks, improving overall functionality of the office.
- Maintained an organised reception area for a professional business environment.
Education
Master of Science - International business Management
University of East London
London, England 05/2022 - 04/2023
Master of Science - Physics
R.K. University
india 07/2018 - 08/2020
Skills
- Client-focused approach
- Helpdesk operations
- Resilience under pressure
- Stress management
- Time management
- Knowledge of company policies
- Cash handling
- Problem solving
- Team leadership
- Relationship management