Plum Wagstaff

From what started as a side project during the COVID-19 lockdown, it quickly grew into an established custom workwear business, of which I was able to make into my full time work from the beginning of 2022. As the founder of CP Workwear LTD, I've built strong customer service, communication, and problem-solving skills that I'm excited to bring into the Cabin Crew role.

• Delivering a high standard of customer service across various platforms. Face-to-face meetings, phone, and email interactions, ensuring each customer receives a tailored and professional experience.
• Balancing a diverse workload, including admin, logistics, stock management, production, and time management.
• Maintaining a calm and solutions-focused approach when working under pressure or meeting tight deadlines.
• Worked independently while building strong, service-oriented relationships with customers, leading to a loyal client base.

Note: The business is now in a position to run with reduced involvement, enabling me to purse my long-term career goals.

On return from my ski season, I began working in a front-of-house and bar role at The Wheel At Worfield full-time until December 2019. Then returning in July 2020 post-lockdown. This role helped me develop strong customer service skills and the ability to multitask in a fast-paced environment.

• Delivering high levels of customer service in a busy environment, serving food and drinks with professionalism and a friendly approach.
• Managed bookings, customer enquiries over the phone, and face-to-face.
• Handled cash and card payments accurately, ensuring trustworthy transactions
• Prepared and served a variety of drinks behind the bar, following hygiene and licensing regulations.
• Resolved customer concerns calmly and professionally to maintain a positive atmosphere.

From December 2018 to April 2019, I worked as a Chalet Host in Meribel, France for private catered chalets. Returning with the same company for the following season in December 2019 till February 2020. During both seasons, I worked as a host in a luxury 14 person chalet, providing exceptional guest care and ensuring a memorable holiday experience for all guests from children to elderly and of diverse nationalities.

• Delivering exceptional service, including serving breakfast, dinner, and drinks. Housekeeping duties and maintaining cleanliness throughout the chalet to the highest standards expected in a luxury setting.
• Assisted with daily guest needs, including restaurant bookings and coordinating activities.
• Worked closely and effectively as part of a small chalet team, ensuring smooth day-to-day operations and consistently high standards of service.
• Quickly adapted to different guest personalities and preferences, using food judgement to know when to engage and when to give the guests space - always ensuring their comfort came first.

I began working at The Stable Bar as a waitress, part-time during sixth form studies in 2016, which then led to full time from August 2017.

• Providing friendly and efficient service to customers. Taking orders, serving food and drinks, and ensuring a pleasant dining experience
• Handled cash and card transactions efficiently.
• Worked effectively as part of a large team, supporting colleagues during busy shifts and covering different roles when needed.
• Built up confidence and communication skills, dealing with a wide variety of customers and situations.
• Demonstrated strong time management and commitment by balancing work responsibilities with academic studies.