Free agent
Charlotte Meyrick
Company Director - Conrwall Cleaning and Property Maintenance
newquay
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service. Motivated to learn, grow and excel in any job role.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Company Director
Cornwall Cleaning and Property maintenance
Newquay, Cornwall
03.2020 - Current
- Identified client opportunities for new business proposals and developed sales plans for each target account.
- Maintained fluency in relevant social and digital technologies and platforms.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, Holiday, termination using Freeagent software and Quickbooks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Franchise Owner
Jo Jingles South Manchester
Sale , Manchester
07.2016 - 03.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Conducted research, gathered information from multiple sources and presented results.
- Drove operational improvements which resulted in savings and improved profit margins.
- Guided and instructed music students in music theory and instrument playing.
- Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
- Developed curriculum to advance physical, emotional, social and cognitive growth of children.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted sensory development by providing access to different textures.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
Class Teacher
Jo Jingles North East Cheshire
Stockport, Stockport
09.2012 - 07.2016
- Organized musical equipment thoughtfully to develop classroom routines, managing materials efficiently with minimal lost activity time.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.
- Developed daily lesson plans to generate interest in vocals, movements and use of classroom instruments.
- Taught students to identify different instruments from instrument's sound and shape.
- Posted daily receipts and payments in accordance with corporate protocols.
- Engaged and entertained children through recreational and educational activities.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Wiped down play areas, toys, tables and other hard surfaces to minimize germ spread.
Call Centre Agent
British Gas
old Trafford , manchester
01.2009 - 09.2012
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer account discrepancies and concerns.
- Facilitated communications through management of inbound and outbound customer calls.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Contacted customers to return routine and general calls promptly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed team communications and information for meetings.
Education
GCSE - 11 x GCSE's grades A-D
Ashton On Mersey Hugh School
Sale, Trafford 09.1999 - 07.2004
Skills
Exceptional customer service experience
Software
Quickbooks
Timeline
Company Director
Cornwall Cleaning and Property maintenance
03.2020 - Current
Franchise Owner
Jo Jingles South Manchester
07.2016 - 03.2020
Class Teacher
Jo Jingles North East Cheshire
09.2012 - 07.2016
Call Centre Agent
British Gas
01.2009 - 09.2012
GCSE - 11 x GCSE's grades A-D
Ashton On Mersey Hugh School
09.1999 - 07.2004
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