PIUS AHAMBA
Kettering,Northamptonshire
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work history
Customer service representative
First Bank
2023.11 - 2024.10
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Provided top-notch support for increased customer satisfaction.
Customer Care Representative
Prudent Dough
2021.09 - 2023.10
- Enhanced customer satisfaction by addressing and
- Prioritised tasks to meet and exceed company objectives and goals.
- Recorded information about inquiries and complaints within internal database.
- Listened actively to offer accurate information and best solution to their needs.
Customer care executive
Brila Media
2019.02 - 2021.04
- Developed marketing plans to support department strategies.
- Managed multi-channel advertising campaigns to support sales objectives.
- Networked with media and PR professionals to build campaign reach.
- Evaluated campaign performance to optimise return on investment.
Education
Bachelor of Education - Mathematics
Ekiti State University
EkitiSkills
- Sales enquiry handling
- Sales negotiating
- Basic computer knowledge
- Telephone skills
- Customer sales support
References
References available upon request.
Timeline
Customer service representative
First Bank
2023.11 - 2024.10
Customer Care Representative
Prudent Dough
2021.09 - 2023.10
Customer care executive
Brila Media
2019.02 - 2021.04
Bachelor of Education - Mathematics
Ekiti State University