Pippa Rogerson

• Handled cash register efficiently, ensuring accurate transactions.
• Managed stock levels on shop floor for continuous product availability.
• Facilitated smooth checkouts with efficient bagging and wrapping practices.
• Upheld company policies whilst dealing with returns and exchanges.
• Built rapport with frequent shoppers to foster loyal customer base.
• Collaborated effectively with team members during busy periods.
• Greeted every customer warmly, promoting friendly atmosphere.
• Conducted price checks at request of customers for clear communication on cost.
• Operated cash registers with accuracy and processed cash and card transactions.

I completed a 15 week placement in industry at Brown&Co over the Spring/Summer period of 2024.

Skills I developed at Brown&Co:

• Improved customer satisfaction rates with process improvements across departments.
• Fostered strong relationships with clients through exceptional service delivery and consistent follow-ups.
• Worked with clients to define strategic objectives and develop tailored solutions.

• Improved customer service by efficiently handling queries and complaints.
• Assisted customers with product selection for optimal satisfaction.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Offered personalised shopping advice to enhance customer experiences.