
I'm a driven and disciplined individual having worked in a customer service role for a number of years, possessing a repository of strong interpersonal skills, including communication and problem solving, as well as ample experience in supporting customers under pressure. These same organisational skills, discipline, and commitment to continuous improvement enabled me to structure my learning effectively and stay consistent with my studies. This self-determination resulted in my achievement of the Comptia security+, and AWS Cloud practitioner certification as well as the development of strong foundational knowledge in networking security fundamentals, script automation, Git & GitHub version control, Terraform basics (Infrastructure as Code), Command line usage and confidence in fault diagnosis. I am currently seeking an IT support or trainee role offering structured training.