Ping Kin Lai
Warrington,Cheshire
Summary
Professional with expertise in ethical accountability and client relations, demonstrating persistence and patience. Proficient in critical thinking and cause analysis, consistently applying proactive initiatives to ensure regulatory compliance and safety. Recognized for resilience under pressure and effective time management, focusing on analytical evaluation to drive success. Aims to leverage these skills to enhance organizational performance and contribute to strategic objectives.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Waiter bartender
Outback Steakhouse
Hong Kong , Hong Kong
2023.10 - 2026.08
- Achieved compliance with health and safety regulations, resulting in a consistently safe work environment.
- Enhanced team performance through collaboration, contributing significantly to team objectives.
- Delivered precise order processing whilst multitasking effectively under pressure, ensuring customer satisfaction.
- Maintained exceptional cleanliness standards through thorough execution of cleaning duties.
- Resolved customer complaints promptly, thereby sustaining a welcoming dining atmosphere.
- Accomplished meticulous bar closing duties, ensuring the establishment’s cleanliness and stock readiness.
- Upheld responsible service standards by refusing drink service to underage guests.
- Provided accurate answers to customer queries by staying informed on menu updates.
- Leveraged extensive menu knowledge to recommend dishes, enhancing guest experience.
- Gathered and analysed customer feedback to optimise service delivery and inform kitchen staff.
Education
GCSEs -
Immaculate Heart of Mary College
Hong Kong 2017.07 - 2023.09
Skills
- Ethical accountability
- Persistence and patience
- Client relations
- Critical thinking skills
- Cause analysis
- Proactive initiative
- Safety awareness
- Pressure resilience
- Efficiency in time management
- Compliance with regulations
- Analytical evaluation
Languages
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
English
Intermediate
Affiliations
- Crafting
- Basketball
- Hiking
Reconstruct the backyard
In November ,i decided to reconstruct our backyard. We shoveled up the soil, poured concrete .At least laid the tiles one by one carefully.
Build two of small cabin
Timeline
Waiter bartender
Outback Steakhouse
2023.10 - 2026.08
GCSEs -
Immaculate Heart of Mary College
2017.07 - 2023.09