Phyllis Lawley
Dudley,West Midlands
Summary
Skilled professional with strong multitasking abilities and expertise in website navigation. Proven track record of enhancing customer satisfaction through personalized service and effective problem-solving. Focused on leveraging skills to achieve success in fast-paced environments.
Overview
49
49
years of professional experience
5
5
years of post-secondary education
Work history
Dotcom personal shopper and checkout operator.
Tesco PLC
Kidderminster, Worcestershire ., West Midlands
2001.12 - 2026.01
- Handled multiple orders simultaneously without compromising on quality or speed.
- Assisted customers in making purchase decisions, leading to increased sales.
- Provided excellent customer service for repeat business.
- Proactively addressed potential issues before they escalated, maintaining positive brand image.
- Followed up on pending orders, minimising cancellations.
Assistant Manager
Birthdays Greetings Ltd.
Llandudno, Conwy
1993.06 - 2001.10
- Assisted in recruitment process to build an effective workforce.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Streamlined store operations with efficient scheduling.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Delegated tasks to team members efficiently improving overall productivity.
- Monitored sales performance regularly adjusting strategies as required.
- Minimised inventory loss for improved profit margins.
Barmaid
Mitchell & Butler LTD.
Rhos-on -Sea , Conwy , North Wales
1989.09 - 1993.05
- Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
- Increased customer satisfaction with swift problem resolution techniques.
- Managed stock levels to avoid unnecessary wastage or shortages.
- Checked identification to prevent underage drinking in compliance with legal requirements.
- Maintained cash register operations for accurate financial transactions.
- Collaborated effectively with team members to ensure smooth operation.
- Cultivated regular clientele with excellent interpersonal skills and product knowledge.
Checkout Operator
KWIK SAVE PLC
Old Colwyn, Conwy
1979.07 - 1989.06
- Responded to customer queries effectively, promoting positive brand image.
- Improved customer satisfaction by providing prompt, courteous service at the checkout.
- Assisted customers to find products, enhancing their shopping experience.
- Ensued price accuracy by passing required test on a weekly basis.
Waitress assistant
Mr & Mrs H Sandbach
Llandudno, Conwy
1977.02 - 1979.07
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Enhanced customer service by promptly taking orders and delivering food
- Maintained cleanliness in serving and dining area for hygienic environment.
- Streamlined order placements with clear communication to kitchen staff.
- Alleviated workload of wait staff through diligent assistance.
Cashier
Woolworths
Llandudno, Conwy
1976.08 - 1977.01
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Handled high volumes of transactions during holiday season.
- Processed payments swiftly for improved customer experience.
- Managed queue effectively during peak hours for seamless checkout process.
- Greeted each customer warmly, creating a friendly shopping environment.
- Used Point of Sale system efficiently, speeding up transactions.
- Kept up-to-date with store promotions to provide accurate information to customers.
Education
GCSEs - All exams taken and passed with grades A to C.
Eirias High School
Colwyn Bay, Conwy 1972.09 - 1977.07
Skills
- Multitasking capability
- Website navigation
- Tailored shopping experience
- Budgeting experience
Affiliations
- I enjoy walking, keep fit classes ,knitting and reading.
Timeline
Dotcom personal shopper and checkout operator.
Tesco PLC
2001.12 - 2026.01
Assistant Manager
Birthdays Greetings Ltd.
1993.06 - 2001.10
Barmaid
Mitchell & Butler LTD.
1989.09 - 1993.05
Checkout Operator
KWIK SAVE PLC
1979.07 - 1989.06
Waitress assistant
Mr & Mrs H Sandbach
1977.02 - 1979.07
Cashier
Woolworths
1976.08 - 1977.01
GCSEs - All exams taken and passed with grades A to C.
Eirias High School
1972.09 - 1977.07