Doreen Butler
Gloucester,Gloucestershire
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience in working within multi - disciplinary teams. Dedicated professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and relevant training to meet team goals.
Overview
33
33
years of professional experience
10
10
years of post-secondary education
Work History
Dotcom Personal Shopper
Tesco Superstore
Gloucester, Gloucestershire
04.2023 - 04.2023
- Recommended alternatives for outdated, expired and out of stock products.
- Adhered to company policies and specific customer instructions.
- Monitored specials, sales and discounts to complement shopping experience.
- Picked items for customer orders with focus on piece quality.
- Provided guidance and advise in choosing ideal products to meet needs of customer.
- Followed company standards and paid careful attention to customer requests.
- Tracked substitutions and informed customers of changes.
- Worked quickly to pack orders and minimise product damage or shifting.
- Responded to enquiries and resolved complaints and issues.
- 4 week contract to boost staff numbers before and during Easter
Remote Customer Support Agent
Smart Cells International LTD
London, City of London
11.2022 - 01.2023
- Gave first-line support to customers within agreed Service Line Agreement (SLA).
- Provided remote support for product functionality, maintenance and troubleshooting.
- Monitored and documented performance and up-time for company products.
- Communicated technical concepts to customers clearly by phone, email and online chat.
- Participated in weekly department meetings to provide input on new and technical processes.
- Collaborated with team members in virtual environments to optimise field experience and development capabilities.
Registered Midwife
Gloucestershire Hospitals NHS Foundation Trust
Gloucester, Gloucestershire
10.2010 - 08.2022
- Provided emotional support during delivery, coaching and calming patients to enable safe delivery.
- Applied in-depth knowledge by monitoring state of mother and foetus to limit and manage health complications and provide safe environment during labour.
- Handled emergencies focused on achieving positive outcomes.
- Committed to equal treatment of women from all backgrounds and circumstances and remained actively informed on ethical practices in cases of sensitive situations.
- Monitored and recorded patient conditions before, during and after delivery and reported abnormalities for immediate intervention.
- Monitored the condition of the fetus, applying effective pain management techniques to facilitate smooth labour.
- Dealt professionally and emphatically with emotionally charged situations with care.
- Monitored health of mother and child, referring mother to obstetrician in case of medical complications.
- Trained junior colleagues while educating self about recent developments in midwifery.
- Aided decision making by providing correct care and service information, health education and parenting advice.
- Educated women about accessible care and services during pregnancy, labour and early post natal period.
- Conducted parenting classes, clinical examinations and screenings for accurate antenatal care.
- Monitored progress and administered medication, injections and intravenous infusions during labour.
- Supported daily care of baby, advising new mothers on feeding, bathing and breast feeding techniques.
- Identified high risk pregnancies, working closely with health care professionals for continued health and safety of mother and child.
- Applied knowledge of drugs and pain management while assisting women in labour.
- Advised and supported parents after miscarriage, termination and stillbirth.
- Provided care to pregnant women in homes, clinics and hospitals.
- Took patient samples, checked temperatures and monitored blood pressure and pulse, fostering patient health.
- Wrote patient care plans after assessing and monitoring expectant mothers and developing fetuses.
Senior Care Assistant
Cedar Trust
Gloucester, Gloucestershire
05.2005 - 09.2007
- Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
- Administered medications in line with care plans and nursing team guidance.
- Encouraged participation in social activities, promoting positive socialisation and community inclusion.
- Provided holistic care through support across leisure pursuits and creative activities.
- Monitored junior staff to assess care provisions and implement continued best practices.
- Collaborated with additional care providers to ensure seamless patient support.
- Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
- Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
- Completed care plan documentation to chart progress and improve resident health outcomes.
- Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained confidentiality and compliance standards for optimised patient care.
- Monitored client health conditions and reported immediate issues to manager.
- Submitted reports to manager regarding status of client.
Home Care Organiser
Gloucestershire County Council
Cheltenham, Gloucestershire
04.2000 - 08.2005
- Working closely with a multi-disciplinary team, including Social Workers, GP Surgeries, Pharmacies, Housing Officers, Home Care Assistants
- Designing and implementing care packages in accordance with clients individual needs.
- Managing staff absences including sickness and holidays
- Covering work left by absent staff with working staff
- managing work rotas
Domiciliary Home Care Worker
Gloucestershire County Council
Cheltenham, Gloucestershire
03.1995 - 04.2000
- Maintained wheelchairs, walking frames, and hearing aids.
- Closely monitored patient conditions, minimising need for additional medical attention.
- Managed diverse daily wellbeing duties, from activity planning to mobility support.
- Nurtured service users' confidence and independence, improving social rehabilitation for patients.
- Conducted risk assessments and checked fire alarm systems.
- Assisted in daily personal care routines for improved patient wellbeing.
- Picked up client shopping and prescriptions.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Cooked meals to meet diverse dietary requirements.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Improved patient satisfaction ratings by providing faultless personal care.
- Evaluated client health conditions and reported concerns to manager.
- Practiced safety and hygiene procedures by maintaining clean work environment.
Care Assistant
Lillian Faithful Homes
Cheltenham, Gloucestershire
01.1993 - 03.1995
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Minimised care continuity issues by keeping thorough, accurate records.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Monitored client health conditions and reported immediate issues to manager.
- Kept patient environments clean and neat following optimum hygiene standards.
- Provided attentive first-hand care, comfort and safety to patients.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
Care Assistant, Nursing Wing
Sue Ryder Palliative Care Centre
Cheltenham, Gloucestershire
05.1991 - 11.1993
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Developed tailored action plans whilst prioritising pressing concerns.
- Provided attentive first-hand care, comfort and safety to patients.
- Liaised with external and internal professionals to provide holistic support.
- Adapted support where possible to increase service accessibility.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Counselled clients through difficult times using approved and compassionate strategies.
- Established and maintained working relationships with clients based on trust and non-judgement.
Dental Nurse / Receptionist
Private Dental Practice
Cheltenham, Gloucestershire
01.1990 - 12.1990
- Assisted fellow staff in additional duties for continued smooth running of practice operations.
- Helped to close surgery, treatment rooms and reception area at end of day.
- Answered telephone calls, booked in appointments
- Maintained and updated patient records and next day patient list for the Dentist
- Prioritised patient comfort, maximising client retention and satisfaction.
- developing and recording dental x-rays in patient notes ready for Dentist to review.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Performed manipulation and application of dental materials to exact patient requirements.
- Answered client queries regarding charges and payment options.
- Supported seamless patient journey by manning reception area and taking bookings.
- Provided excellent patient care from arrival to treatment completion.
- Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
- Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
- Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Reported faulty or poorly functioning tools to maintain high quality equipment.
- Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
Education
Bachelor of Science - Midwifery
University of the West of England
Bristol 09.2007 - 06.2010
A-Levels - Access to higher education
Gloucestershire College
Gloucester 09.2006 - 06.2007
A-Levels - Sociology
Gloucestershire College
Gloucester 09.1995 - 06.1996
RSA 1 & 2 - Typing
Cirencester College
09.1993 - 06.1994
GCSEs - Computer Science
Cirencester College
Cirencester, Gloucestershire 09.1993 - 06.1994
O Levels - English language, English Literature, French, Art, Law & Government, Health Science, History
Cirencester Deer Park School
Cirencester 09.1981 - 06.1986
Skills
- Chairside support procedures
- Comprehensive hygiene compliance
- Customer service
- Computer literate
- Excellent patient care
- Excellent written, verbal and non-verbal communication
- Patient counselling
- Infection control proficiency
- Patient schedule management
- Medical records management
- Exam room setups
- Time management
- Problem-solving
- Customer-focused
Languages
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
People will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Maya Angelou
Timeline
Dotcom Personal Shopper
Tesco Superstore
04.2023 - 04.2023
Remote Customer Support Agent
Smart Cells International LTD
11.2022 - 01.2023
Registered Midwife
Gloucestershire Hospitals NHS Foundation Trust
10.2010 - 08.2022
Bachelor of Science - Midwifery
University of the West of England
09.2007 - 06.2010
A-Levels - Access to higher education
Gloucestershire College
09.2006 - 06.2007
Senior Care Assistant
Cedar Trust
05.2005 - 09.2007
Home Care Organiser
Gloucestershire County Council
04.2000 - 08.2005
A-Levels - Sociology
Gloucestershire College
09.1995 - 06.1996
Domiciliary Home Care Worker
Gloucestershire County Council
03.1995 - 04.2000
RSA 1 & 2 - Typing
Cirencester College
09.1993 - 06.1994
GCSEs - Computer Science
Cirencester College
09.1993 - 06.1994
Care Assistant
Lillian Faithful Homes
01.1993 - 03.1995
Care Assistant, Nursing Wing
Sue Ryder Palliative Care Centre
05.1991 - 11.1993
Dental Nurse / Receptionist
Private Dental Practice
01.1990 - 12.1990
O Levels - English language, English Literature, French, Art, Law & Government, Health Science, History
Cirencester Deer Park School
09.1981 - 06.1986
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