Phoebe Mills
London,United Kingdom
Summary
After extensive experience in banking and finance and now a five-star hotel in the heart of London, I am looking to put my customer service skills to use in a fine dining restaurant. My skills can be easily translated into a new role and I am ready for the challenge.
Overview
2027
2027
years of professional experience
Work history
Reception Team Leader
Eccleston Square Hotel
London
- Current
- Coordinating large party bookings, including deposit processing and special order requests.
- Increasing repeat business with exceptional customer service.
- Coordinating with the hotel kitchen for breakfast, lunch and dinner service and serving guests the food throughout each shift.
- Training new staff, delegating daily tasks, and managing shift handovers to ensure seamless 24/7 operations.
- De-escalating complaints, handling billing discrepancies, and processing room upgrades.
Mortgage and Finance Associate
Fornaro Pty Ltd
Australia
- While working directly with the head broker, I focused on guiding the clients loan settlement process from inception to completion which has involved liaising with institutional funding sources (various banks), business development managers, real-estate agents, buyer’s agents, and solicitors and/or conveyancers.
- Settled approximately 10 loans per month.
- Settled approximately 20 mil per month.
- Worked with financial institutions by assessing risk and obtaining credit approval.
- Assessed borrowing capacities and persons financial position by analysing supporting information such as payslips and bank / loan statements.
- Worked with state BDMs from various mainstream banks to achieve the best outcome for all clients.
- Aimed to improve process and tasks to achieve a more efficient workplace.
Loan Officer
Blue Streak Capital Pty Ltd
Australia
- Settled approximately 30 loans per month.
- Settled approximately 30.5 mil per month.
- Implemented process improvements which has driven a 45% increase in settlements per month.
- Assisted junior Loan Officer staff with training, development and day-to-day operations.
- Assisted Director with administrative support such as handling confidential correspondence, diarising meetings and deadlines.
- Worked with financial institutions by assessing risk and obtaining credit approval.
- Effectively coordinating with both external and internal teams to improve synergies throughout the lending process.
- Collaborated with internal teams, including legal and operations, to streamline processes and deliver exceptional service to brokers and clients.
Administrative Accounts / Paralegal
Elliott May Lawyers Pty Ltd
Australia
- Worked closely with the firm’s bookkeeper to reconcile accounts each month.
- Prepared and processed invoices, payments and bank deposits.
- Managed trust funds for various customer accounts.
- Worked with auditors during year-end audits by providing necessary documentation.
- Drafted correspondence to clients and attorneys.
- Developed relationships with solicitors from law firms throughout Queensland.
- Prepared, reviewed and assessed clients’ legal documents such as Mortgage and Security Documents
- Progressed loan matters to settlement with assistance from colleagues.
Retail Worker
Kmart Pty Ltd
Australia
- Transported goods and materials between warehouses, production facilities, retail locations, and distribution facilities.
- Assisted in setting up displays at retail locations throughout the region.
- Ordered, received and stocked supplies and retail products.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Trained and evaluated new staff members.
- Greeted customers, identified their needs and assisted with product selection.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
Education
Diploma - Business
Barrington College
Justice of the Peace - Qual
QLD Justice Association
Skills
- Extensive experience in client satisfaction and customer service
- Professionalism
- Staff management
- Calm under pressure
- Luxury hospitality service
- Conflict mediation
- Team-orientated focus
VISA
Mobility Scheme Visa as of February 2026
References
References available upon request.
Timeline
Justice of the Peace - Qual
QLD Justice Association
Reception Team Leader
Eccleston Square Hotel
- Current
Mortgage and Finance Associate
Fornaro Pty Ltd
Loan Officer
Blue Streak Capital Pty Ltd
Administrative Accounts / Paralegal
Elliott May Lawyers Pty Ltd
Retail Worker
Kmart Pty Ltd
Diploma - Business
Barrington College