Summary
Overview
Work history
Education
Skills
Languages
Software skills
Accomplishments
Timeline
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Rohan Tarwani

London,Middlesex

Summary

A dedicated Reception Team Leader with extensive experience in high-end hospitality and a strong record of delivering exceptional guest experiences. Skilled in team management, customer service, and operational efficiency, with a focus on exceeding expectations and driving business success. Known for mentoring team members, fostering a professional and positive environment, and optimising front desk operations in luxury settings.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Reception team leader

Edwardian Hotels London- The Londoner
London
01.2024 - Current
  • Lead and manage the reception team in a renowned 5-star super boutique hotel, ensuring smooth operations and top-tier guest service.
  • coordinate front desk activities including guest check-ins, room assignments, and special requests, while maintaining an exceptional level of service.
  • Train and mentor reception staff, enhancing team performance and cohesion.
  • Resolve guest issues efficiently, ensuring guest satisfaction and maintaining brand standards.
  • Collaborate with management to optimize operational procedures and streamline workflows.

Receptionist

Edwardian Hotels London- The Londoner
London
01.2023 - 12.2023
  • Enhanced hospitality skills within a luxury hotel environment, delivering outstanding guest experiences.
  • Efficiently multitasked in a fast-paced, high-end boutique hotel, maintaining clear communication and high standards of service.
  • Managed room assignments using product knowledge and ensured guests received personalised attention.

Housekeeping attendant

Edwardian Hotels London- The Londoner
London
01.2022 - 12.2022
  • Enhanced guest comfort through meticulous bed making and linen changing.
  • Cleaned rooms and suites as per the 5* standards
  • Acknowledged and actioned priority tasks maintaining seamless guest experience

Receptionist

Accor - Novotel Brentford
London
02.2022 - 12.2022
  • Developed problem solving and service recovery skills, ensuring compensation and solutions were tailored to guest needs.
  • Delivered personalised service to corporate clients, building strong relationships and ensuring guest loyalty.
  • Ensuring seamless night duty manager tasks.

Receptionist

Lonsdale Hotel (Private Owner)
London
12.2021 - 01.2022
  • Performed cash handling, fire safety procedures, and front desk operations, creating a welcoming atmosphere for guests

Education

Master of Business Administration - Business

Kingston College
Kingston upon Thames
09.2021 - 10.2022

Bachelor of Business Administration - Business

Jamshed Joshi University
Jaipur, India
06.2017 - 04.2020

Skills

  • Team leadership and mentoring
  • Customer service and guest relations expertise
  • Problem-solving and service recovery
  • Sales techniques to drive guest satisfaction and revenue
  • Communication and multitasking

Languages

English
Fluent
Hindi
Native
Gujarati
Native

Software skills

Microsoft 365, Opera V5 & cloud, Teams, Salto, Excel, and salesforce for operational management

Accomplishments

  • Highest up-seller and revenue generator (since 2023)
  • Host of the month-Guests choice 2022 and 2024
  • Motivated and achieved through teamwork greater number of membership enrollments.

Timeline

Reception team leader

Edwardian Hotels London- The Londoner
01.2024 - Current

Receptionist

Edwardian Hotels London- The Londoner
01.2023 - 12.2023

Receptionist

Accor - Novotel Brentford
02.2022 - 12.2022

Housekeeping attendant

Edwardian Hotels London- The Londoner
01.2022 - 12.2022

Receptionist

Lonsdale Hotel (Private Owner)
12.2021 - 01.2022

Master of Business Administration - Business

Kingston College
09.2021 - 10.2022

Bachelor of Business Administration - Business

Jamshed Joshi University
06.2017 - 04.2020

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Rohan Tarwani