Phoebe Brand
Bristol,United Kingdom
Summary
Experienced Customer expert with expertise in visual merchandising and creative design, known for exceptional team leadership and product expertise. Demonstrates strong skills in customer support and service, with a proven ability to manage order processing efficiently while maintaining patience under pressure. Committed to leaving customers extremely satisfied in regards to the reputation of the company.
Overview
4
4
years of professional experience
Work history
Customer service expert
Touts
Cleeve, Bristol, North Somerset
09.2022 - Current
- I have gained a range of skills throughout the duration of my job, these including the responsibility to manage an area of the store, social skills when assisting customers and local buisnesses, and the ability to work effectively within a team.
- My advanced responsibilities include managing an area of the store, this has lead me to gain expertise around profit margins, order processing, merchandising and communication with local businesses on behalf of the company. As well as contributing to the creation of social media advertisement, producing store signs to boost marketing, training newly employed staff.
- Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
Waitress assistant
The Railway Inn
Yatton, North Somerset
06.2021 - 03.2022
My experience included waiting tables, general maintenance, kitchen assisting and helping with larger events held. This was a part-time role alongside being a student at secondary school, in which I gained my initial experience in customer relations.
Education
A-Levels -
Weston College
Weston-super-MareGCSEs -
Backwell school
North somersetDiploma of Higher Education - L3 Art and Design Foundation
SGS College
BristolSkills
Visual merchandising
Creative design
Team leadership
Product expertise
Customer support and service
Order processing
Patience under pressure
Affiliations
- I sell commissioned paintings of peoples pets during my free time. This has helped me to expand my portfolio and given me experience in running a small business along side my studies. I have a huge love for music and love attending live music events. I also enjoy playing the guitar.
Accomplishments
During my a level study I attended a Mock trail event in Plymouth going head to head with schools from across the country, in which I gained certification for.
Career Goal
My future career goal is to become an Intellectual property lawyer after gaining a degree in Law and attending Law school. I have always had a passion for social justice and this reflects in my previous studies.
Timeline
Customer service expert
Touts
09.2022 - Current
Waitress assistant
The Railway Inn
06.2021 - 03.2022
A-Levels -
Weston College
GCSEs -
Backwell school
Diploma of Higher Education - L3 Art and Design Foundation
SGS College
Similar Profiles
Zoltan BotosZoltan Botos
Warehouse Team Member at Alliance Automotive GroupWarehouse Team Member at Alliance Automotive Group
Su HninHtetSu HninHtet
Customer service representative at McDonald'sCustomer service representative at McDonald's
MFON ESSIENMFON ESSIEN
Volunteer support worker at Red Cross International UKVolunteer support worker at Red Cross International UK
Richard ChannelleRichard Channelle
NVQ assessor at Weston CollegeNVQ assessor at Weston College
HOP XUAN TRANHOP XUAN TRAN
Customer Service Expert at TeleperformanceCustomer Service Expert at Teleperformance