Philip McFarlane

• Exculsive transport of a Special educational need Child to and from school
• Ensured passenger safety by adhering to all road regulations.
• Managed difficult driving conditions calmly for passenger reassurance.
• Handled emergency situations calmly, prioritising passenger safety.

• Installation of IP based footfall/people counting, vehicle counting systems
• On site maintenance and service of IP based footfall/people counting systems
• Installation & Service of legacy counting systems.

• On site IT support and installations in companies ranging from banking and call centres across the UK
• Deployment of various IT products including VDI units, Wi-Fi Aps and Video conferencing systems/ projectors
• UTP (Cat 5e, 6, 6A and 7) and fibre installations
• A broad understanding of a working Cisco environments.
• Full network hardware installation and software upgrades in various locations of a large leisure industry organisation across the UK.
• Installation of hardware for a VOIP phone systems,wireless network, firewalls and servers for a large energy company across Europe , dealing with local ISDN and telephone providers.
• Supporting with problem resolution of technical issues on site and remotely.
• Data and Voice installations within the public safety environment including movement of 999 lines and Voice and call out systems for the emergency services.
• Used as senior resource, because of my customer facing skills and technical experience, autonomously empowered to deal with:-
• Important and key customers
• Escalations
• Difficult environments

• Design and overseeing of installations of new printing and photocopying solutions within local government organisations, including accounting software and PULL printing technology, with RDP access.
• Installation and customer training of network printer administration software.

Telecoms Service Manager

• Managing 12 engineers, including service, breakdown and installation routing.

Part ordering, quotations and sales support,.installation of small digital telephone switches and service calls.

Senior Photocopier Engineer

• Third level support, engineer training, and dealing with escalations.