Phil Winlow

· Lead the development of complete retail and food service solutions for a large‑scale national programme, ensuring they meet regulatory, operational and customer‑experience standards.

· Build commercially sustainable models by integrating cost‑efficiency, consumer trends, sustainability principles and nutritional expectations.

· Partner with culinary, nutrition, operational and commercial leaders to ensure all retail propositions are viable, scalable and deliver a consistent customer experience.

· Act as the senior point of influence across internal teams and client stakeholders, shaping retail strategy through strong engagement and solution leadership.

· Embed digital platforms and technology to enhance menu planning, customer insight, retail efficiency and data‑driven decision‑making.

· Identify and implement innovative retail practices that elevate service quality, customer experience and overall well‑being.

· Support commercial modelling by developing pricing structures, value‑enhancing efficiencies and accurate data inputs for large‑scale bids.

· Provide subject‑matter expertise to strengthen retail propositions and differentiate the offer within competitive tender responses.

· Own and develop relationships with key franchise and brand partners, ensuring alignment to strategic goals and customer expectations.

· Design retail formats and propositions tailored to regional needs, ensuring they reflect local consumer behaviour and operational capability.

Lead the development of the coffee strategy, managing brand partnerships and enhancing the end‑to‑end coffee experience across sites.

· Responsible for defining deployment strategy for retail services and solutions developed for all Sodexo business segments

· Planning and development of strategic growth initiatives for retail and culinary (BEST) – Management of regional initiative plan for UK&I 2025

· Influencing retail led decisions to aid sustainable/profitable growth cross-segment – Retail category management ensuring margin protection remains paramount.

· Sourcing third party market leaders to develop digital audit and compliance tools to support retail optimisation – Rich data improvement programme driving compelling service solutions

· Formation of global partnerships with both internal and external stakeholders, key to delivering optimal solutions for operational excellence – Leveraging key supply partners to enhance financial investment; to innovate, enhance and optimise lucrative joint business plan agreements.

· Provide operational insight as the Retail SME, for all centrally developed food/retail solutions, ensuring solutions are deployable to the masses, for both existing and new business.

· Managing key relations and programme stakeholders using project management tools, enabling continuity throughout, whilst minimising any known and unexpected risks.

· Shaping what continuous improvement looks like as the retail marketplace evolves – Leveraging marketing/culinary insight from segment and global steering boards

UK&I lead for the Global Retail Professional Family

· Managing 10 NHS sites across the south of England, consisting of 57 individual accounts, including in- house restaurants, coffee shops, cafés, hospitality services and several franchised stores, including Starbucks, Costa, Costcutter and Subway.

· The role is responsible for supporting the delivery of a combined annual revenue of £12.3 Million – £1M directly linked to Costa revenue

· To provide strategic planning and specialist insight to support operations in the delivery of all financial targets and that these are achieved within a framework of absolute financial control

· Define and deliver the business plan in line with the Healthcare Strategy on a site by site basis.

· Support business development and retention of existing business in conjunction with the sales function

· Optimise the use of retail space through effective deployment of range plans and product mix. Drive optimal trading margin through detailed analysis of category performance on a unit by unit basis and ensure unit layouts are reviewed regularly to reflect sales mix changes

· Manage clients proactively, ensuring their expectations are exceeded, and effectively communicate all client needs and business opportunities within the division.