Monika Tymosz
London
Summary
Experienced and results-driven Pub Manager with 20 years of expertise in the hospitality industry, known for exceptional leadership, adaptability, and a proven track record in transforming underperforming establishments into profitable, thriving businesses. A natural leader, skilled at motivating and managing large teams of 65+ members, fostering a culture of collaboration and excellence to deliver outstanding customer experiences and achieve business goals.
At the most recent establishment, successfully managed operations for a high-performing pub generating weekly revenues of £60,000 to £70,000, (£220,000 profit last financial year) demonstrating financial acumen and operational efficiency. Adept at navigating change, implementing innovative strategies, and driving continuous improvement. Passionate about creating welcoming environments, ensuring compliance, and maximizing profitability through dynamic leadership and effective decision-making.
Ready to bring expertise, enthusiasm, and a dedication to excellence to a new opportunity in the hospitality industry.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
General Manager
JD Wetherspoon
London
07.2008 - Current
- Operational Management: Overseeing the daily operations of the pub, including staffing, customer service, and compliance with health and safety regulations.
- Team Leadership: Recruiting, training, supervising, and motivating a team to deliver excellent customer service and meet business objectives.
- Financial Management: Managing budgets, controlling costs, and achieving sales targets. This includes monitoring stock levels, ordering supplies, and reducing wastage.
- Customer Experience: Ensuring customers have a positive experience by maintaining high standards of cleanliness, quality, and service.
- Compliance: Ensuring the pub adheres to licensing laws, food safety standards, and company policies.
- Problem-Solving: Handling customer complaints, resolving conflicts, and managing unexpected situations effectively.
- Promotions and Marketing: Implementing and promoting company campaigns to drive sales and engage customers.
- Maintenance Oversight: Ensuring the premises and equipment are well-maintained and reporting issues for repair.
- Reporting: Preparing performance reports and communicating insights or issues to senior management.
- Community Engagement: Building relationships with the local community and representing the pub in a positive light
Bar Shift Manager
JD Wetherspoon
London
05.2007 - 07.2008
- Shift Leadership: Overseeing the pub's operations during assigned shifts, ensuring smooth and efficient service delivery.
- Team Supervision: Managing and supporting team members, delegating tasks, and ensuring roles are effectively performed during the shift.
- Customer Service: Maintaining excellent customer service standards and addressing customer concerns or complaints promptly.
- Compliance: Ensuring adherence to health and safety, food safety, and licensing regulations during the shift.
- Stock and Inventory: Monitoring stock levels and ensuring availability of products, including overseeing deliveries and minimizing wastage.
- Problem-Solving: Managing issues that arise during the shift, such as staffing challenges, technical problems, or customer incidents.
- Performance Monitoring: Observing team performance and providing feedback or guidance as needed.
- Cash Handling: Managing tills, handling cash discrepancies, and securing the premises at the end of shifts.
- Maintenance Checks: Identifying and reporting any maintenance or safety concerns during the shift.
- Training Support: Assisting with onboarding and training new team members as directed by senior management.
Bar Associate
JD Wetherspoon
London
07.2005 - 05.2007
- Customer Service: Providing friendly, efficient, and professional service to customers, including taking orders and handling inquiries.
- Food and Beverage Service: Preparing and serving drinks and food items to customers, ensuring they meet company quality standards.
- Cleanliness and Hygiene: Maintaining a clean and safe environment in the bar and dining areas, adhering to health and safety regulations.
- Stock Management: Restocking supplies such as glasses, drinks, and garnishes during shifts to ensure smooth operations.
- Teamwork: Collaborating with colleagues and supporting team efforts to deliver excellent customer experiences.
- Compliance: Following licensing laws, food safety guidelines, and company policies, including checking IDs for age verification.
- Till Operation: Handling cash and card transactions accurately, and reconciling the till at the end of shifts as needed.
- Problem Resolution: Addressing minor customer complaints or concerns and escalating issues to the shift manager when necessary.
- Promotions and Upselling: Informing customers about menu items, promotions, and deals to maximize sales.
- Adaptability: Taking on additional tasks, such as glass collection, assisting in the kitchen, or other duties, as required.
Education
Diploma of Higher Education - Leisure Retail Management
University of Leeds
Leeds 09.2010 - 06.2012
Bachelor of Business Administration - Marketing And Administration
Wyzsza Szkola Zarzadzania i Administracji
Zamosc / Poland 10.1996 - 06.2000
Skills
- Team Leadership: Proven ability to inspire, lead, and manage large, diverse teams to achieve high performance and morale
- Staff Development: Expertise in recruiting, training, mentoring, and retaining talent, fostering career growth and satisfaction
- Conflict Resolution: Skilled at handling workplace challenges and conflicts, ensuring positive outcomes for staff and customers
- Efficiency Management: Demonstrated ability to streamline operations, reducing costs while maintaining high service standards
- Compliance Knowledge: In-depth understanding of licensing laws, health and safety regulations, and food hygiene standards
- Problem-Solving: Strong capability to address and resolve operational issues promptly and effectively
- Budget Management: Proficient in setting and managing budgets, controlling costs, and improving profit margins
- Sales Growth: Skilled at analysing trends, implementing sales strategies, and achieving and exceeding targets
- Stock Control: Experienced in managing inventory efficiently to reduce waste and maintain profitability
- Exceptional Service Standards: Commitment to providing outstanding customer experiences, resulting in repeat business and loyalty
- Community Engagement: Proven track record of building relationships with the local community, driving footfall, and enhancing the pub's reputation
- Complaint Management: Calm and professional approach to resolving customer complaints to their satisfaction
- Strategic Thinking: Skilled in developing and executing business strategies that align with company objectives
- Work Ethic: Highly motivated, hardworking, and dedicated to achieving and exceeding goals
- Adaptability: Resilient and flexible, thriving in dynamic and challenging environments
- People-Centered: Focused on fostering positive relationships with staff, customers, and stakeholders
- Innovation: Ability to identify and implement innovative ideas to improve service and drive revenue
Certification
Personal License Holder
Driving License
Languages
English
Fluent
Polish
Native
References
References available upon request.
Timeline
Diploma of Higher Education - Leisure Retail Management
University of Leeds
09.2010 - 06.2012
General Manager
JD Wetherspoon
07.2008 - Current
Bar Shift Manager
JD Wetherspoon
05.2007 - 07.2008
Bar Associate
JD Wetherspoon
07.2005 - 05.2007
Bachelor of Business Administration - Marketing And Administration
Wyzsza Szkola Zarzadzania i Administracji
10.1996 - 06.2000
Personal License Holder
Driving License
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