PHIL STEPHENS
Great Malvern,Worcestershire
Summary
Dynamic and confident professional with exceptional communication skills and a proven ability to enhance customer relations. Skilled in customised programme creation, activity scheduling, and outdoor activities planning, with a strong emphasis on empathy and understanding. Adept at delivering fitness activities and planning activity programmes while maintaining high standards of service over extended periods. Committed to leveraging knowledge of recreation activities to foster positive reinforcement and achieve organisational goals.
Innovative Activity Manager with knack for developing engaging and inclusive programmes. Spearheaded initiatives that boosted participant satisfaction and retention. Known for fostering vibrant, collaborative environments that drive team success and enhance overall experience.
Overview
10
10
years of professional experience
Work history
Activity Manager
Princess Cruises
2025.01 - 2026.05
- Developed unique activities, differentiating the establishment from competitors.
- Maintained safe environment by adhering strictly to health and safety regulations.
- Organised exciting, engaging activities, resulting in increased customer retention.
- Oversaw daily operations of the activity department to ensure high-quality service delivery.
- Built strong relationships with customers through excellent communication and interpersonal skills, fostering loyalty and repeat bookings.
- Handled complaints professionally, leading to improved customer relations.
- Scheduled activities to maximise participation and enjoyment.
- Instructed team on best practices, leading to improved performance across board.
- Kept all activities documented to inform future planning.
- Worked as active team member to achieve highest standards of care.
Assistant Cruise Director
Princess Cruises
2024.04 - 2025.01
- Hosted big game shows, shows in the theatre, ran sports activities, aerobics class and hosted quizzes
- Regularly interacted with guests; promoting a friendly atmosphere onboard.
- Participated in shipboard drills; ensuring readiness for emergency situations.
- Facilitated on-board entertainment for improved guest satisfaction.
- Enhanced passenger experience by coordinating daily cruise activities.
Assistant Cruise Director
Princess Cruises
2023.01 - 2023.07
- Hosted various entertainment events, including big game shows and quizzes.
- Organised and facilitated sports activities and aerobics classes.
- Engaged with guests to foster a welcoming atmosphere onboard.
Entertainment Manager
Vern Allen Group
2022.01 - 2022.12
- Facilitated daily activities and assisted in hosting bingo game shows.
- Provided administrative support for scheduling and coordination.
- Helped resolve conflicts amongst team members to foster a positive work environment.
Assistant Cruise Director
Princess Cruises
2018.06 - 2021.12
- Hosted big game shows in theatre.
- Ran sports activities including aerobics classes.
- Organised quizzes for guests.
- Interacted with guests to promote friendly atmosphere onboard.
- Assisted passengers with queries ensuring comfort throughout journey.
- Participated in shipboard drills to enhance emergency readiness.
- Facilitated entertainment to improve guest satisfaction.
- Conducted safety drills prioritising passenger safety at all times.
- Coordinated daily cruise activities for passenger enjoyment.
Singer/Entertainer
TedGroup
Paignton, Torbay
2016.03 - 2017.11
- Hosting activities, gameshows, bingo, main stage shows
- Maintained professionalism under high pressure situations, delivering exceptional performances consistently.
- Demonstrated versatility in music styles, ensuring appeal to diverse audiences.
- Developed stage presence for impactful performances through rigorous rehearsals.
Education
Master of Arts - Musical theatre
Performers College
Essex, United Kingdom Sept 1995 - 1997.04
Skills
- High confidence level
- Exceptional communication skills
- Customer relations enhancement
- Long-term service maintenance
- Program creation
- Empathy and understanding
- Recreation knowledge
- Activity scheduling
- Positive reinforcement techniques
- Report writing
- Fitness delivery
- Activity planning
- Outdoor activity planning
Affiliations
- Golf, football, theatre, cinema
Languages
Spanish
Elementary
Timeline
Activity Manager
Princess Cruises
2025.01 - 2026.05
Assistant Cruise Director
Princess Cruises
2024.04 - 2025.01
Assistant Cruise Director
Princess Cruises
2023.01 - 2023.07
Entertainment Manager
Vern Allen Group
2022.01 - 2022.12
Assistant Cruise Director
Princess Cruises
2018.06 - 2021.12
Singer/Entertainer
TedGroup
2016.03 - 2017.11
Master of Arts - Musical theatre
Performers College
Sept 1995 - 1997.04