Lewis Twohigg
Cwmbran,County
Summary
Detail-orientated and self-motivated individual with keen multitasking abilities. Confident in working independently, using initiative to complete tasks quickly, efficiently and with high degree of accuracy.
Overview
10
10
years of professional experience
Work history
Warehouseman forklift/gantry crane driver
Hall and pickles steel stockholders
2018.01 - Current
- Operated lifting equipment to transport and store stock.
- Prepared items for timely dispatch and safe transportation.
- Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
- Provided additional support to other crane operators, mentoring junior Crane Operators to complete tasks safely.
- Kept heavy construction machinery in good working order to prevent disruption to operations.
- Monitored warehouse safety and swiftly resolved hazards.
- Maintained a safe working environment, adhering to warehouse safety policies and OSHA regulations across all tasks.
Lead generator (sales)
Carpeo contact centre
2017.01 - 2018.01
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Provided outstanding customer service.
- Maintained high feedback ratings through enhanced customer service.
- Reduced customer wait times by adhering to call target time frames.
- Maintained up-to-date client records in database systems.
- Logged customer communications for complete service records.
Customer service/cook
McDonald’s
2015.01 - 2017.01
- Collaborated with kitchen team to deliver fast and accurate orders with delicious food.
- Received and verified food deliveries, placing items in proper kitchen areas or storage.
- Encouraged team to keep kitchen organised and stocked with supplies for easy use.
- Mentored staff in food preparation and storage best practices.
Sales rep supervisor
Bank fashion
2014.01 - 2015.01
- Organised displays to promote inventory and encourage customer purchases.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Coached team to deliver top-quality customer service and uphold brand values.
- Delegated tasks to staff to meet daily service requirements.
- Led daily operations to maintain smooth store running.
- Resolved complaints to achieve full customer satisfaction.
Education
GCSEs -
Risca comprehensive school
Diploma of Higher Education - Information Technology
Crosskeys college
Caerphilly, Caerphilly County BoroughSkills
- Crane maintenance
- Loading and unloading
- Load inspection
- [Gantry] crane operation
- Knowledge of Microsoft Office applications
- Time management
- Problem-solving
- Self-motivated
- Team building
- Forklift driver (current in-house)
- shunting
- high confidence level
Additional Information
I find myself to be a dependable individual who is great at time management. I feel I can apply myself to any team and work well and can also work well on my own, I take a creative approach to problem solving and I’m always eager to learn something new. For the past 5 years I’ve enjoyed my current job as a Warehouseman in a leading steel stockholding company learning many new skills and I’m looking extend my knowledge in a new or similar company.
Affiliations
- Rugby
- Computer/Gaming
- Socializing
Timeline
Warehouseman forklift/gantry crane driver
Hall and pickles steel stockholders
2018.01 - Current
Lead generator (sales)
Carpeo contact centre
2017.01 - 2018.01
Customer service/cook
McDonald’s
2015.01 - 2017.01
Sales rep supervisor
Bank fashion
2014.01 - 2015.01
GCSEs -
Risca comprehensive school
Diploma of Higher Education - Information Technology
Crosskeys college