Peter Lapornik
Rotherham,South Yorkshire
Summary
Highly skilled professiona with expertise in logistical planning, and order processing. Demonstrates exceptional adaptability to changing demands and a strong service orientation, ensuring outstanding customer service delivery. Adept at problem-solving and active learning, with a proven ability to optimise processes and support organisational goals. Committed to leveraging skills in a dynamic environment while contributing to operational excellence.
Overview
32
32
years of professional experience
10
10
years of post-secondary education
Work History
Customer experience advisor
Capita
Rotherham, South Yorkshire
07.1998 - 01.2025
- Delivered top-notch customer care, ensuring return business and referrals from satisfied clients.
- Managed inbound calls with professionalism to maintain high levels of customer satisfaction.
- Assisted customers with varying questions using product knowledge and service expertise.
- Processed inbound customer calls, providing information on service or product upgrades
- Provided comprehensive support to customers, increased their understanding of products and services.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Data processing assistant
Co-operative Retail Services
Barnsley, South Yorkshire
09.1996 - 07.1998
- Facilitated efficient communication between departments, enhanced workflow clarity.
- Managed high volumes of confidential client information, maintained strict privacy standards.
- Improved accuracy of information by cross-checking data input.
- Photocopied, scanned and printed relevant data for manager.
- Verified accuracy of information and sorted information of documents for computer entry.
- Examined data to detect errors and discrepancies.
- Reviewed completed work, checking for and resolving grammar, spelling and processing errors.
Administrative assistant Member Relations
Co-operative Retail services
Barnsley, South Yorkshire
03.1995 - 07.1996
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Interacted professionally with clients providing excellent service at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Supported staff with administrative needs for photocopying, faxing and filing.
Clerical assistant
Blue Arrow Personnel Services
Leeds, West Yorkshire
06.1994 - 09.1994
- Supported team productivity for successful project completion by managing schedules and appointments.
- Performed photocopying and document scanning duties, ensured availability of necessary paperwork at all times.
Administrative assistant
Lord Chancellors Department, Barnsley County Court
Barnsley, South Yorkshire
10.1992 - 10.1993
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Contributed to team effort by accomplishing related results as needed.
- Managed front desk duties to ensure smooth operation of reception area.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Supported accurate record-keeping with proficient data entry skills.
- Interacted professionally with clients providing excellent service at all times.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Opened and routed business parcels and letters.
Education
GCSEs -
Thurnscoe Comprehensive School
Barnsley, South Yorkshire 09.1984 - 07.1989
BTEC First Diploma in Business and Finance - Business And Finance
Barnsley College
Barnsley 09.1989 - 07.1990
RSA Core Text Processing Skills - Data Entry And Typing
Barnsley College
Barnsley 09.1989 - 07.1990
RSA Communications in Business - Communications
Barnsley College
Barnsley 09.1989 - 07.1990
BTEC National Diploma in Business and Finance - Business And Finance
Barnsley College
Barnsley 09.1990 - 07.1992
NVQ Level 1 - Customer Service
NVQ
Rotherham, South Yorkshire 01.1999 - 01.2000
Skills
- Active learning capabilities
- Adaptability to changing demands
- Order processing
- Service orientation
- Problem-solving
- Logistical planning
- Outstanding customer service
Affiliations
- I like to collect physical Media, I love to travel visiting new places and meeting new people.
Timeline
NVQ Level 1 - Customer Service
NVQ
01.1999 - 01.2000
Customer experience advisor
Capita
07.1998 - 01.2025
Data processing assistant
Co-operative Retail Services
09.1996 - 07.1998
Administrative assistant Member Relations
Co-operative Retail services
03.1995 - 07.1996
Clerical assistant
Blue Arrow Personnel Services
06.1994 - 09.1994
Administrative assistant
Lord Chancellors Department, Barnsley County Court
10.1992 - 10.1993
BTEC National Diploma in Business and Finance - Business And Finance
Barnsley College
09.1990 - 07.1992
BTEC First Diploma in Business and Finance - Business And Finance
Barnsley College
09.1989 - 07.1990
RSA Core Text Processing Skills - Data Entry And Typing
Barnsley College
09.1989 - 07.1990
RSA Communications in Business - Communications
Barnsley College
09.1989 - 07.1990
GCSEs -
Thurnscoe Comprehensive School
09.1984 - 07.1989
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