Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
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Mikey-Jo Dews

Birmingham ,West Midlands

Summary

Hello I'm Mikey-Jo


I'm a very Friendly and Resourceful person who excels in stressful situations, I'm great at listening and understanding and being able to help anyone as much as i can but also have the capability to speak to someone if i need further support in a certain situation.


In my experience in customer service i've been able to experience in all different situation and point of views as a customer service advisor or as a owner as a company. Which has allowed me to have empathy and know how to help the customer as much as i can.


I've had basic training in database system Salesforce and being able to navigate how to use it if I happen to use this system in the future ill be able to use it efficiently and affectively.

Overview

2
2
years of professional experience
15
15
years of post-secondary education

Work history

Customer Experience Advisor

Love Success LTD to Client of First Mile LTD
Birmingham, West Midlands
03.2025 - 04.2025
  • Managed high volume calls for better accessibility and availability to customers.
  • Coordinated with sales team to address customer queries promptly, ensured seamless purchasing experience.
  • Improved consumer trust with thorough product knowledge.
  • Delivered exceptional service by responding quickly to all inquiries.
  • Identified opportunities for upselling during conversations; boosted company revenue without compromising on service quality.
  • Assisted customers in navigating website; led to easier online shopping experiences.
  • Provided comprehensive support to customers, increased their understanding of products and services.

Receptionist

G.I.F
Birmingham , West Midlands
01.2024 - 03.2025
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
  • Maintained clean and orderly reception area to impress and welcome visitors.
  • Delivered polite, professional customer service to enhance business reputation through positive first impressions.
  • Carried out basic day-to-day administrative tasks to support staff needs.
  • Responded to enquiries from clients, vendors and members of public.
  • Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
  • Responded to email inquiries promptly, delivering clear and concise information to address queries.

Director

All Out Mascots LTD
Birmingham , West Midlands
07.2024 - 01.2025
  • Developed and supervised staff by providing orientation, training, support and direction.
  • Led team by example to align objectives with overall organisational strategy.
  • Managed client relationships to boost retention and maximise revenue.
  • Managed annual budgeting and financial planning processes, optimising resource allocation and cost control.
  • Developed and maintained strategic partnerships with key industry players, enhancing business networking and collaboration.
  • Controlled expenses and allocated financial resources to reach budget goals.
  • Oversaw day-to-day functioning of the company
  • Designed marketing strategy to effectively identify and convert leads.

Children’s Entertainer

Shelly’s Treats LTD
Birmingham , West Midlands
11.2022 - 07.2023
  • Performed dances, routines, acting and singing for variety of performances.
  • Encouraged crowd to join or perform duet to integrate lively and positive camaraderie.
  • Used costumes and props to match theme of event, delivering impressive performance.
  • Greeted and welcomed guests to provide interaction before performing act, creating warm and pleasant environment.

Education

Diploma of Higher Education - Level 3 Acting

Halesowen college
Halesowen, Birmingham, West Midlands
09.2022 - 09.2024

GCSEs - English

Halesowen College
Birmingham Halesowen, West Midlands
09.2022 - 09.2023

GCSEs - Music

Shenley academy
Birmingham, West Midlands
09.2022 - 09.2022

GCSEs - Drama

Shenley Academy
Birmingham, West Midlands
09.2018 - 09.2022

GCSEs - Maths

Shenley Academy
Birmingham, West Midlands
09.2018 - 09.2022

GCSEs - History

Shenley Academy
Birmingham, West Midlands
09.2018 - 09.2022

Skills

  • I have the ability to handle customers in a polite and well mannered approach
  • When I’ve picked up what I’m doing I’m very good at memorizing important information to be able to further assist the clients I’m dealing with to ensure that the right information is being delivered to the client
  • Patience and composure
  • Active learning capabilities
  • I have been training since I was 11 with singing teachers to gain more experience in vocals I’ve performed in the Birmingham symphony hall
  • I’ve been training as a professional actor since 2018 through education taking part in external activities such as amateur dramatics school Cosmic Theatre school I even took part in a student program at the Birmingham Hippodrome Theatre with Halesowen college in which we had the chance to be arts ambassadors
  • Adaptability to changing demands
  • Order processing

Languages

English
Spanish

Custom

1,A1

Timeline

Customer Experience Advisor

Love Success LTD to Client of First Mile LTD
03.2025 - 04.2025

Director

All Out Mascots LTD
07.2024 - 01.2025

Receptionist

G.I.F
01.2024 - 03.2025

Children’s Entertainer

Shelly’s Treats LTD
11.2022 - 07.2023

Diploma of Higher Education - Level 3 Acting

Halesowen college
09.2022 - 09.2024

GCSEs - English

Halesowen College
09.2022 - 09.2023

GCSEs - Music

Shenley academy
09.2022 - 09.2022

GCSEs - Drama

Shenley Academy
09.2018 - 09.2022

GCSEs - Maths

Shenley Academy
09.2018 - 09.2022

GCSEs - History

Shenley Academy
09.2018 - 09.2022

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Mikey-Jo Dews