Osayonmwanbo Kelly Kelly Oboigbator
Newcastle upon Tyne,Tyne and Wear
Summary
Dedicated professional with expertise in customer service excellence, technical support, and multilingual communication in English, Italian, and Portuguese. Skilled in problem solving, complaint resolution, and live chat operation, with a strong focus on clear communication and active learning capabilities. Adept at call and time management to ensure efficient service delivery while maintaining high client satisfaction.
Overview
10
10
years of professional experience
Work history
Customer experience advisor
Dialect Communications
Newcastle upon Tyne
2024.12 - 2026.07
- Troubleshoot service-related incidents to deliver first-line technical support and quick resolutions.
- Translate technical information for non-technical customers to support confident decisions.
- Own accurate records and monitor service level agreement progress for compliance.
Customer Service Representative
Teleperformance UK
Newcastle upon Tyne
2024.02 - 2024.11
- Recovered lost funds for customers and helped prevent fraud.
- Managed complaints professionally and resolved claims disputes efficiently.
- Delivered tailored solutions to improve customer satisfaction.
Customer Service Representative
First Direct (Manpower)
2022.01 - 2023.01
- Handled inbound banking calls and resolved account-related queries.
- Maintained compliance with financial regulations and company policies.
Senior Health Care Assistant
Rosewood Care Home
2016.11 - 2022.01
- Completed detailed care plans and maintained confidential patient records.
- Built strong relationships and monitored patient wellbeing.
Education
NVQ Level 3 - Health & Social Care
Newcastle College
Newcastle upon TyneDiploma of Higher Education - Technician Social Services
Liceo Artistico Statale Michelangelo Guggenheim
Mestre, VeniceLevel 1 Contact Centre Operations -
Back 2 Work
Level 2 Team Leading - undefined
Level 1 Cybersecurity - undefined
GCSEs - Maths, English & Biology
Skills
- Customer service excellence
- Technical support and troubleshooting
- Problem solving
- Complaint resolution
- Call & Time management
- Active learning capabilities
- Multilingual communication (English, Italian, Portuguese)
- Clear communication
- Live chat operation
Additional Information
Italian: C1 (Advanced)
Additional information
Full UK Driving Licence (Category B)
Affiliations
- Baking and trying new recipes, crocheting.
Accomplishments
Nominated for going above and beyond my role on National Contact Centre Day.
Timeline
Customer experience advisor
Dialect Communications
2024.12 - 2026.07
Customer Service Representative
Teleperformance UK
2024.02 - 2024.11
Customer Service Representative
First Direct (Manpower)
2022.01 - 2023.01
Senior Health Care Assistant
Rosewood Care Home
2016.11 - 2022.01
GCSEs - Maths, English & Biology
Level 1 Cybersecurity - undefined
Level 2 Team Leading - undefined
NVQ Level 3 - Health & Social Care
Newcastle College
Diploma of Higher Education - Technician Social Services
Liceo Artistico Statale Michelangelo Guggenheim
Level 1 Contact Centre Operations -
Back 2 Work