Peter Kerr
Laindon,Basildon
Summary
Accomplished professional with expertise in time management mastery and leadership development. Demonstrates exceptional skills in event planning, customer relationship management, and performance monitoring. Proficient in financial analysis and problem-solving, with a strong focus on inventory management and creativity in customer engagement. Committed to leveraging these competencies to drive organisational success and foster innovative solutions.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Assistant Manager
Lounges
Basildon, Essex
05.2024 - Current
- Minimised inventory loss for improved profit margins, Bringing our GP Wet stock within -0.06% of loses in the period.
- Fostered a positive work environment through effective leadership and team-building activities.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Handled stock control duties diligently preventing overstocking or shortages.
- Contributed to delivery of profit and loss management through accurate retro calculations and reconciliation of financial accounts.
- Updated forecasting models, maintaining cash flow, balance sheet and profit and loss forecasting.
- Improved team morale through fair distribution of shifts and breaks in the schedule creation process.
- Oversaw stock ordering, ensuring availability of ingredients at all times.
- Navigated budget constraints whilst ensuring high-quality delivery of events.
- Generated publicity for the events through effective use of social media platforms.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Established budgets based on historical, current and forecasted business data.
- Oversaw recruitment process for quality staff selection.
Shift Manager
McDonald's
Southend-on-Sea, Essex
04.2023 - 05.2024
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Improved team morale through effective communication and feedback practices.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Delivered excellent customer service by overseeing staff training programmes.
- Managed a team of customer care representatives, improving overall team morale.
- Identified necessary equipment repairs before breakdowns could disrupt service.
- Led regular staff meetings; encouraged open communication and problem-solving initiatives.
Crew trainer
McDonald's
Southend-on-Sea, Essex
11.2022 - 06.2023
- Provided one-to-one coaching, improving overall job competence among new hires.
- Promoted process consistency amongst staff by demonstrating best practice procedures regularly.
- Created a positive working environment by promoting teamwork and cooperation.
- Delivered comprehensive training for improved customer service skills.
- Conducted regular knowledge assessments, ensuring continual improvement in task execution.
- Fostered work ethics in trainees, leading to greater responsibility among crew members.
Crew member
McDonald's
Southend-on-Sea, Essex
06.2014 - 11.2022
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Executed daily operation procedures ensuring adherence to company's policies.
- Assisted in staff training to enhance teamwork and improve service delivery.
Education
Bachelor of Science - Accounting
Canterbury Christ Church University
Canterbury 06.2016 - 07.2019
Skills
- Time management mastery
- Leadership development
- Event planning
- Customer relationship management
- Performance monitoring
- Financial analysis
- Problem-solving
- Inventory management
- Creativity in customer engagement
Affiliations
- Warhammer
- Painting
- Building Computers
Certification
CPL Alcohol Personal license 20/3/2025
References
References available upon request.
Timeline
Assistant Manager
Lounges
05.2024 - Current
Shift Manager
McDonald's
04.2023 - 05.2024
Crew trainer
McDonald's
11.2022 - 06.2023
Bachelor of Science - Accounting
Canterbury Christ Church University
06.2016 - 07.2019
Crew member
McDonald's
06.2014 - 11.2022