Peter Goldsmith
Havant,Hampshire
Summary
While some of my earlier employment was in the teaching industry, those jobs taught me a lot about professional responsibility due to how rigorous standards are in that industry. Things i was able to take into my career within IT. Since working in IT i have developed a large knowledge base and skills that allow me to adapt and solve a variety of different issues on a daily basis. Due to the large breadth of issues we encounter on Helpdesk i have developed a strong desire to learn when encountering new issues, so that i can better address them in the future. I feel this willingness to learn is one of my strongest assets.
I have completed training courses in both Networking Fundamentals and windows server administration fundamentals as part of my apprenticeship. As well as a day course on Power Automate during my time at FatFace.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
IT Helpdesk Analyst
FatFace
Havant, Hampshire
10.2021 - Current
- Worked as part of a team to manage tickets and tasks to meet SLA's and deadlines.
- Worked across different teams to deliver projects to deadlines.
- Experience with systems such as D365, Power Automate, Azure and Intune.
- Experience using Filezilla for SFTP sharing.
- Extensive experience communicating with end users of vary technical ability, tailoring my approach to meet their requirements.
- Experience troubleshooting devices and networks and resolving found issues.
- Developed a strong willingness to learn as i am presented with new challenges or problems.
- Took opportunities to teach myself and develop self taught knowledge with training courses.
SEN teaching assistant
Mary Rose Academy
Portsmouth, Hampshire
09.2020 - 10.2021
- Worked with a team to manage challenging behaviour and complex needs.
- Documented and tracked children's learning progress.
- Maintained composure and calm during high pressure situations
- Was directly responsible for ensuring the safety of vulnerable children
Early Years Practitioner
Egg Day Nursery
Sutton Scotney, Hampshire
07.2018 - 11.2019
- Worked as part of a team to ensure high standards and organization.
- Undertook leadership and task delegation in times where staffing was short.
- High levels of responsibility and accountability in the wellbeing and development of children.
- Maintained documentation and tracking of children's learning progress
Education
Level 2 BTEC - Uniformed Public Services
Sparsholt College
Winchester 09.2016 - 06.2018
Level 3 BCS Information Communication Technician - ICT
PETA
Portsmouth 10.2021 - 11.2023
Skills
- Great communication skills, able to tailor language and approach based on who I'm speaking with
- Managing my time well and balancing various tasks based on their priority
- Experience with a wide variety of IT systems such as D365, Intune, Azure, Power Automate and Filezilla
- Willingness and desire to learn and develop
- Working well as part of a team, supporting each other where needed
Timeline
IT Helpdesk Analyst
FatFace
10.2021 - Current
Level 3 BCS Information Communication Technician - ICT
PETA
10.2021 - 11.2023
SEN teaching assistant
Mary Rose Academy
09.2020 - 10.2021
Early Years Practitioner
Egg Day Nursery
07.2018 - 11.2019
Level 2 BTEC - Uniformed Public Services
Sparsholt College
09.2016 - 06.2018