Michael Shiels

Teamwork is one of my strongest skills, developed through extensive experience working in diverse teams I have contributed as both a leader and a supportive team member, adapting to the needs of the group and the situation at hand I’ve thrived in high-pressure environments, consistently working with my teams to achieve our goals For instance, when I served as a Lead Learning Support Assistant, I led a team of seven, focusing on clear communication, mutual respect, and building positive working relationships I prioritize understanding each team member’s strengths and perspectives, ensuring a collaborative and productive environment for everyone involved

Effective communication is one of my key strengths, and I pride myself on being empathetic, calm, and respectful in all my interactions People feel comfortable talking to me because I make a conscious effort to listen and understand their perspective I excel in high-stress situations, using my ability to remain composed and help others stay calm My experience in delivering difficult news, such as informing families of a loved one's passing while working in the fire service, has taught me how to approach sensitive conversations with care and compassion As a Makaton practitioner and someone studying British Sign Language, I’m also skilled in communicating through sign language and picture exchange methods I believe it’s essential to tailor my communication to suit the needs of my audience I have years of experience working with non or pre-verbal induvial

I am committed to maintaining a standard of excellence in everything I do and continually work to develop my skillset In the fire service, I am regularly assessed to ensure I meet high operational standards, and I actively seek out feedback to improve my performance Similarly, as a Learning Support Assistant, I make it a priority to request regular feedback, using it as a tool for growth and improvement I take initiative to identify areas where I can enhance my skills, whether it’s through additional training, seeking new challenges, or staying updated on best practices This proactive approach allows me to consistently deliver high-quality results and contribute effectively in any role I take on

I take great pride in being a role model and upholding the values of my workplace I consistently strive to set a positive example, both through my actions and my interactions with others I am not afraid to confront inappropriate behaviour when I see it, always doing so in a respectful and constructive manner With extensive experience in safeguarding, I ensure the well-being of those I work with by maintaining a vigilant and compassionate approach My colleagues, the individuals I teach, and the people I support, such as those in my role as a Support Worker and Interventional Officer, trust me to act with integrity and care While working at Hillside, I often had young people come to me for guidance, asking for my perspective on various issues I always answered them with respect and empathy, using my own experiences and insights to help teach and guide them where appropriate This trust and openness allow me to positively influence and support those around me