Peter Dillon
Glasgow
Summary
Hardworking and dependable professional with practical experience across retail and construction sectors. Demonstrated ability to deliver excellent customer service, perform physically demanding tasks, and work effectively within diverse teams. Committed to maintaining high standards of safety, productivity, and professionalism, with a strong desire to continue developing skills and taking on new challenges.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Senior store assistant - keyholder
Toolstation
Glasgow
03.2025 - 10.2025
- Assisted customers, resulting in a positive shopping experience.
- Managed inventory effectively to prevent stock shortages.
- Troubleshot register issues promptly, minimising disruption of service.
- Coordinated with team members for smooth store operation.
- Supported colleagues during peak hours for efficient checkout process.
- Handled complaints efficiently, ensuring customer satisfaction.
- Improved product availability by effectively restocking shelves.
- Monitored shop floor consistently to deter thefts and losses.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Identified discrepancies in stocks through regular inventory management.
Service assistant
Screwfix
Glasgow
02.2024 - 10.2024
- Handled customer complaints professionally for resolution and satisfaction.
- Followed company policies rigorously whilst dealing with refunds or exchanges.
- Assisted in visual merchandising tasks, enhancing store presentation and appeal.
- Maintained clean and tidy store appearance for professional retail environment.
- Promoted sales offers to enhance customer interest in products.
- Participated in staff meetings actively, contributing towards team development.
- Assisted colleagues during busy periods effectively, ensuring a seamless service provision.
- Served customers at tills efficiently, reducing waiting times significantly.
- Collected payments, provided accurate change and printed receipts for customers.
Construction labourer
Propel Labour Supply Ltd
Glasgow
11.2022 - 03.2023
- Transported heavy equipment from storage areas to site locations, ensuring availability of necessary resources.
- Removed debris from construction sites, improving workplace safety.
- Adhered strictly to health and safety regulations, minimising potential hazards.
- Loaded and unloaded construction supplies to facilitate work flow.
- Performed daily maintenance checks on tools, promoting longevity and reliability.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
Construction labourer
Rudyard Ltd
Glasgow
07.2022 - 09.2022
- Transported heavy equipment from storage areas to site locations, ensuring availability of necessary resources.
- Prepared construction sites prior to beginning of any project; facilitated smooth workflow.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Stored, maintained and cleaned construction equipment.
- Performed strenuous physical activities such as heavy lifting in adverse conditions.
- Kept safe, organised workspaces by closely monitoring site operations.
Construction labourer
Hays Recruitment
Glasgow
10.2021 - 01.2022
- Transported heavy equipment from storage areas to site locations, ensuring availability of necessary resources.
- Adhered strictly to health and safety regulations, minimising potential hazards.
- Maintained clean and organised work area to promote efficiency.
- Removed debris from construction sites, improving workplace safety.
- Supported construction teams with reliable tools and materials preparations.
Construction labourer
Search Consultancy ltd
Glasgow
08.2021 - 10.2021
- Transported heavy equipment from storage areas to site locations, ensuring availability of necessary resources.
- Maintained clean and organised work area to promote efficiency.
- Ensured safety compliance by following standard construction protocols.
- Removed debris from construction sites, improving workplace safety.
- Sorted construction waste to properly dispose of refuse, recyclables, and hazardous materials.
- Identified worksite hazards and remedied or escalated to reduce risks.
Education
Cleveden Secondary School
GlasgowSVQ Level 5 - Constrcution
Glasgow Clyde College
Glasgow 08.2018 - 07.2019
Skills
- Punctuality and reliability
- Point of sale operations
- Complaint handling
- Returns processing
- Stock control procedures
- Safety protocol compliance
- Customer Service
- Product knowledge
- Construction safety knowledge
- Use of power tools
- Equipment operation understanding
- Heavy lifting capability
- Understanding of workload prioritisation
- Worksite safety awareness
- Communication efficiency
- Hazard removal
- CSCS Card Holder
- Complaint resolution proficiency
- Basic accountancy
- Sales promotion techniques
- Staff training
Accomplishments
CSCS labourer Certification
Fire safety
Health and safety
Customer service Excellence award - Screwfix
References
Charlie bolger - Store manager Toolstation
Charlie.bolger@toolstation.com
0330 333 3303
Timeline
Senior store assistant - keyholder
Toolstation
03.2025 - 10.2025
Service assistant
Screwfix
02.2024 - 10.2024
Construction labourer
Propel Labour Supply Ltd
11.2022 - 03.2023
Construction labourer
Rudyard Ltd
07.2022 - 09.2022
Construction labourer
Hays Recruitment
10.2021 - 01.2022
Construction labourer
Search Consultancy ltd
08.2021 - 10.2021
SVQ Level 5 - Constrcution
Glasgow Clyde College
08.2018 - 07.2019
Cleveden Secondary School