Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andra Munteanu

Sutton Coldfield ,West midlands

Summary

Highly motivated and adaptable professional with 2 years of customer service experience and over 1 year of waitressing experience. Skilled in working across diverse environments including warehouses, restaurants, hotels, and office settings. Known for my ability to quickly learn new skills and effectively work both in teams and independently. Demonstrated commitment to achieving goals through hard work, consistency, and maintaining positive relationships with colleagues and clients. Skilled in Excel, Sage systems, ISO 1001 , and UKCA product compliance, with strong customer communication skills focused on ensuring customer satisfaction.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

F&B assistant

The Belfry Hotel and Resort
Sutton Coldfield, Birmingham
06.2024 - Current

I assist in setting up event spaces for meetings, weddings and dinners, ensuring that our clients have everything they need. i collaborate with the team to make sure every event runs seamlessly and meets the highest standard.


  • Collaborated with team members, fostering a harmonious work atmosphere.
  • Ensured clean and tidy workstation, promoting health and safety standards.
  • Dealt with customer complaints effectively, preserving restaurant reputation.
  • Cleared tables promptly after meals contributing to an organised dining area.
  • Immersed guests in high quality dining experience.
  • Served food and drinks

Waitress assistant

Pizza by Goli
Sutton Coldfield, Birmingham
03.2024 - 05.2024
  • Collaborated with team to provide efficient service during peak hours.
  • Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.
  • Enhanced dining experience through friendly interaction with customers.
  • Facilitated smooth operations by setting up tables and booths.
  • Delivered meals swiftly, contributing to positive dining experience for guests.

Warehouse worker

CentreSoft
Birmingham, West Midlands
11.2023 - 01.2024

Worked in a goods out enviroment specialising in getting products assembled and packaged ready for deliveries in a swift and secure manner. Would constantly work in teams and independently in order to make sure all targets were met. Capable of using equipment like pump trucks to manage pallets of stock and keeping a sharp track of inventory.

Security was a big value in the business and created a sense of importance which i would abide and take pride in.



Customer service apprentice

Skyline Timber Systems LTD
Cannock, Staffordshire
06.2021 - 07.2022

I was responsible for creating and managing Excel templates for tracking material orders, as well as organising and maintaining customer drawings. I assisted with the preparation of invoices, time sheet templates to monitor employee hours, and coordinated the bookkeeping process. Additionally, I helped with various tasks on the construction site, answered phone inquiries, and organized files in Dropbox, ensuring that all timber check sheets were properly managed. I worked closely with my colleagues to resolve any bookkeeping-related issues and ensured smooth communication across all aspects of the job.

Education

Certificate of Higher Education - Customer Service

Sutton Coldfield College
Birmingham
06.2021 - 05.2023

Skills


  • Flexible working hours
  • High energy levels
  • Punctuality reliability
  • Compliance with deadlines
  • Customer satisfaction assessment
  • Data entry accuracy
  • Patience and composure
  • Professional etiquette
  • Understanding customer needs
  • Telephone mannerisms
  • Social media navigation
  • Bilingual or multilingual
  • Business etiquette
  • Email correspondence

Languages

English
Proficient (C2)
Romanian
Native

Timeline

F&B assistant

The Belfry Hotel and Resort
06.2024 - Current

Waitress assistant

Pizza by Goli
03.2024 - 05.2024

Warehouse worker

CentreSoft
11.2023 - 01.2024

Customer service apprentice

Skyline Timber Systems LTD
06.2021 - 07.2022

Certificate of Higher Education - Customer Service

Sutton Coldfield College
06.2021 - 05.2023
Andra Munteanu