Penny Jelfs
WEYMOUTH,United Kingdom
Summary
Dedicated professional with expertise in customer relations and upselling, known for a committed work ethic and caring customer service. Proficient in client consultation and salon diary management, ensuring seamless operations and enhanced client satisfaction. Demonstrates a professional demeanour while efficiently managing supply restocking, aiming to leverage skills in a dynamic environment to further enhance client experiences.
I achieved one of my life goals in running my own salon, now I am looking for a new role in which I can happily enjoy meeting new people and use my holistic skills to provide fabulous treatments that enhance the clients experience of life.
Overview
8
8
years of post-secondary education
23
23
years of professional experience
Work history
Beauty Therapist
BEAUTY & WELLBEING by Penny (Sole Trader)
Weymouth, Dorset
2022.01 - Current
- Executed meticulous eyebrow shaping, enhancing clients' natural features.
- Administered advanced body massage techniques for stress reduction.
- Enhanced salon reputation with high-quality manicure and pedicure services.
- Provided exceptional customer service, ensuring repeat client bookings.
- Facilitated a relaxing environment with calming aromatherapy techniques.
- Utilised unique reflexology practices for holistic wellbeing benefits.
- Offered Reflexology to Cancer Patients at Dorset County Hospital post Chemotherapy and Radiotherapy.
Owner Manager
EMBRACE HAIR AND BEAUTY ltd
Weymouth, Dorset
2008.04 - 2021.12
- Promoted a culture of continuous improvement within the organisation, driving operational excellence.
- Maintained high-quality products through rigorous quality control measures, boosting brand reputation in the market.
- Built strong relationships with suppliers, resulting in improved supply chain efficiency.
- Enhanced staff performance through regular training and development programmes.
- Delivered exceptional customer service by focusing on customer needs and expectations.
- Ensured compliance with industry standards and regulations, promoting business integrity and trustworthiness.
ESPA - Spa Therapist
Esporta
Poole , Dorset
2003.09 - 2005.05
- Educated clients on best practices for skin health with tailored product recommendations.
- Maintained clean, hygienic work area by following established cleaning protocols.
- Demonstrated flexibility whilst adapting to changing schedules or last-minute bookings.
- Displayed empathy towards clients dealing with physical discomfort or emotional stress through attentive listening skills.
- Provided relaxing, therapeutic massages for stress reduction and health promotion.
- Contributed to a calm, serene environment with professional conduct and respectful communication.
Education
LEVEL 3 PTLLS - Teacher Training - Teaching in Lifelong Learning Sector
CIBTAC- Confederation of International Beauty Therapy & Cosm
UK 2012.09 - 2014.03
VARIOUS SEE BELOW - SPA THERAPY
ESPA INTERNATIONAL (UK) LTD
UK 2014.08 - 2018.12
NVQ Level 3 - Reflexology
VCTC
Weymouth, Dorset 2005.09 - 2006.06
NVQ Level 3 - Body Massage
VTCT
Weymouth, Dorset 2001.09 - 2002.07
NVQ Level 2 - Beauty Therapy
City and Guilds
Weymouth, Dorset 2002.09 - 2003.07
Skills
- Customer relations
- Upselling expertise
- Client consultation
- Salon diary management
- Committed work ethic
- Caring customer service
- Supply restocking
- Professional demeanour
Affiliations
- Qi Gong -
- Gardening
- Home Baking
Accomplishments
English Hair and Beauty Awards 2019 - Customer Service of the year
Timeline
Beauty Therapist
BEAUTY & WELLBEING by Penny (Sole Trader)
2022.01 - Current
VARIOUS SEE BELOW - SPA THERAPY
ESPA INTERNATIONAL (UK) LTD
2014.08 - 2018.12
LEVEL 3 PTLLS - Teacher Training - Teaching in Lifelong Learning Sector
CIBTAC- Confederation of International Beauty Therapy & Cosm
2012.09 - 2014.03
Owner Manager
EMBRACE HAIR AND BEAUTY ltd
2008.04 - 2021.12
NVQ Level 3 - Reflexology
VCTC
2005.09 - 2006.06
ESPA - Spa Therapist
Esporta
2003.09 - 2005.05
NVQ Level 2 - Beauty Therapy
City and Guilds
2002.09 - 2003.07
NVQ Level 3 - Body Massage
VTCT
2001.09 - 2002.07