Samantha Phillips
Rochester,Kent
Summary
Skilled Beauty therapist equipped to advise customers on innovative products and beauty treatments. Offers expert advice on available services and evaluates unique needs to exceed expectations. In-depth knowledge of salon operations and appointment scheduling.
Creative and driven professional with background in customer service and communication, demonstrating abilities in client relationship management and attention to detail. Skilled in providing personalised care and maintaining professional environment, ensuring client satisfaction and comfort. Ready to make positive impact in Beauty therapist role.
Seasoned professional in beauty therapy, with career focus on holistic wellness and client satisfaction. Can bring about transformation in client's appearance and confidence by leveraging unique skills in various beauty treatments, skincare routines, and health-focused therapies. Known for attention to detail, tailored approach to beauty regimen, and ability to create soothing and relaxing environment for clients.
Talented professional focused on enhancing beauty with modern and creative techniques. Dedicated to client satisfaction and always looking for new approaches.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Dedicated Beauty therapist highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
21
21
years of professional experience
Work history
Beauty therapist
The Square Salon and Spa
Sevenoaks , Kent
2014.05 - Current
- Performed efficient hair removal treatments to ensure smooth results.
- Conducted comprehensive skin analysis for tailored treatment plans.
- Adapted beauty treatments to address individual client needs.
- Implemented hygienic practices to maintain a clean treatment space.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Increased client comfort by applying gentle waxing methods.
- Provided exceptional customer service, ensuring repeat client bookings.
- Enhanced salon reputation with high-quality manicure and pedicure services.
- Executed meticulous eyebrow shaping, enhancing clients' natural features.
- Assured safe tanning procedures, reducing skin damage risks.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Answered clients' queries and requests by phone and email.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Attended training to deliver range of professional treatments offered by salon.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Input bookings into computer system at reception.
- Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
- Greeted clients into salon, offering refreshments and magazines.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Carefully handled hot wax to deliver clean and flawless results.
- Kept client records regularly updated with detailed information on previous treatments.
- Performed various facials using carefully selected products to suit individual skin needs.
- Provided various lash and brow treatments, including tinting, shaping and perming.
- Upsold aftercare products to improve salon profits.
Beauty therapist
Beautique
Sevenoaks , Kent
2007.04 - 2014.04
- Collaborated with team members to organise successful promotional events.
- Maintained professional client records for effective treatment tracking.
- Performed efficient hair removal treatments to ensure smooth results.
- Adapted beauty treatments to address individual client needs.
- Implemented hygienic practices to maintain a clean treatment space.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Increased client comfort by applying gentle waxing methods.
- Provided exceptional customer service, ensuring repeat client bookings.
- Assured safe tanning procedures, reducing skin damage risks.
- Executed meticulous eyebrow shaping, enhancing clients' natural features.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
Accounts assistant
Foodwell
Sevenoaks , Kent
2006.08 - 2007.04
- Assisted senior accountant for audit preparation.
- Improved accuracy of financial data by conducting thorough checks and balances.
- Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
- Managed client accounts to ensure timely payments.
- Assisted in monthly closings, ensured timely completion of tasks.
- Streamlined office procedures to enhance productivity levels.
- Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
Carer
Abbeyfield The Dynes
Kemsing , Kent
2005.09 - 2006.07
- Encouraged social interaction for improved mental health amongst residents.
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
- Assisted with mobility to ensure safety and prevent accidents.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Offered companionship to reduce feelings of loneliness in patients.
- Worked collaboratively with other carers to provide comprehensive service.
- Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Responded swiftly to emergency situations, protecting patient well-being.
- Maintained hygienic living environments through regular cleaning.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
Education
NVQ Level 3 - Beauty therapy
West kent College
Tonbridge 2000-06
Skills
- Hair removal techniques
- Skin analysis
- Treatment adaptation
- Hygiene maintenance
- Client record management
- Equipment sterilisation
- Appointment scheduling
- Customer relationship building
- Upselling products
- Tanning procedures
- Team collaboration
- Client comfort enhancement
- Emergency response
- Positive attitude
- Service excellence
- Knowledge of skin biology
- Manicure proficiency
- Sensitive skin care
- Knowledge of physiology
- Cleansing procedures
- Exfoliating methods
- Tactful diplomacy
- Pedicure expertise
- Microdermabrasion technique
- Pedicure procedures
- Treatment personalisation
- Aromatherapy knowledge
- Body wraps and scrubs
- Customer relations
- Lash and brow treatments
- Tanning
- Health and safety awareness
- Caring customer service
- Waxing
- Facial treatments
- Cleaning procedures
- Salon diary management
- Eyebrow shaping
- Reception management
- Sterilisation requirements
- Treatment planning
- Client confidentiality
- Communication proficiency
- Beauty therapy compliance
- Initiative taking
- Interpersonal savvy
- Hygiene consciousness
Timeline
Beauty therapist
The Square Salon and Spa
2014.05 - Current
Beauty therapist
Beautique
2007.04 - 2014.04
Accounts assistant
Foodwell
2006.08 - 2007.04
Carer
Abbeyfield The Dynes
2005.09 - 2006.07
NVQ Level 3 - Beauty therapy
West kent College