Kelly Patterson
Lurgan,Armagh
Summary
Experienced Beauty Therapist specialising in advanced beauty therapy techniques. Delivers tailored treatments such as facials, manicures, and massages while upholding high hygiene standards. Enhances client experience through strong customer service and effective communication. Committed to continuous learning and staying current with beauty trends, contributing positively to team dynamics.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Beauty Therapist
Eden Beauty
Lisburn, Antrim
10.2024 - 05.2026
- Maintained hygienic and organised treatment rooms, cleaning between guests.
- Communicated with clients between treatments to deliver consistent customer service.
- Booked appointments and took payments at reception.
- Maintained strict hygiene and cleanliness standards in treatment rooms and work areas, adhering to health and safety regulations.
- Welcomed clients upon arrival and created comfortable treatment and waiting areas.
- Delivered high-quality manicures, pedicures and facial treatments.
- Expanded client base through relationship-building and personalised follow-ups.
- Delivered range of spa treatments, including facials, massages and waxing.
- Performed pedicures, manicures, nail filing and nail varnish application.
- Sold salon retail products, promoting trending and featured items to increase sales.
- Provided professional advice and product recommendations at guest consultations.
- Trained on new treatments, products and services to expand service offering.
- Resolved client complaints with professionalism and courtesy, maintaining high levels of customer satisfaction.
- Conducted client consultations to understand individual needs and recommend appropriate beauty treatments.
- Administered facial treatments, including skin analysis, cleansing, exfoliation, and extraction to promote healthy skin.
- Managed appointment bookings and client records, ensuring a smooth and efficient scheduling process.
- Resolved customer complaints with professionalism for positive outcomes.
- Processed customer cash and card payments with accuracy.
- Assisted with stock duties, ordering beauty products and styling tools to replenish supply.
- Maintained accurate client records, detailing treatments administered, preferences and products used for future reference.
- Provided manicure and pedicure services, including nail shaping, cuticle care, and polish application for impeccable finishes.
- Tailored facial treatments to specific skin types and needs.
- Performed various types of massages, including Swedish and deep tissue, to relieve tension and enhance client relaxation.
- Booked client appointments and sent out reminder emails to avoid missed treatments.
- Handled cash transactions and processed payments for services and products efficiently.
- Increased retail sales by delivering exceptional service and fostering a welcoming atmosphere.
- Responded promptly to customer email and phone communications.
- Carried out treatments and client correspondence in line with salon best practices.
- Assisted clients in selecting suitable beauty products for purchase, boosting retail sales.
- Participated in ongoing professional development and training to stay updated with the latest beauty trends and techniques.
- Monitored stock levels of beauty supplies and reordered products timely, ensuring availability for treatments.
- Applied a range of beauty products, such as serums and moisturisers, tailored to client skin types for optimal results.
- Worked with serums, creams and lotions to soothe and improve customer skin.
- Executed precise hair removal techniques, including waxing and threading, to achieve smooth, long-lasting results.
- Uploaded consultation forms and related documents onto computer system.
- Used varied massage techniques, tailoring pressure to suit client needs.
- Delivered expert advice on skincare routines, helping clients maintain glowing skin between appointments.
- Provided extensive knowledge to customers regarding appropriate treatment products best suited to hair and skin types.
- Delivered personalised beauty services and treatments based on client requests.
- Advised customers on appropriate application of make-up and skincare products, tailoring recommendations to client's needs.
- Created tailored treatment plans for clients with specific skin concerns, leading to visible improvements in skin health.
- Tracked latest beauty products, treatments and market trends to give customers optimum service.
- Attended training in advanced eyelash and eyebrow treatments.
- Applied moisturising, exfoliation and peeling treatments to clients' skin.
- Increased ad-on purchases by upselling appropriate skin, nail and hair care products.
- Maintained strong social media presence to promote services and maintain awareness of trending styles, products and innovations.
- Developed cleaning schedules and organisational systems for treatment and sales areas.
- Conducted body treatments, including wraps and scrubs, to detoxify and rejuvenate the skin.
- Implemented stress-reduction techniques during treatments, providing a relaxing and therapeutic experience for clients.
- Removed customer's hair using various permanent and temporary methods.
- Collaborated with colleagues to organise special beauty events and promotions, increasing client engagement and loyalty.
- Expanded service offering by introducing new body care techniques and technologies.
Education
NVQ Level 3 - Beauty
SERC
Lisburn01-2024
Skills
- Beauty therapy techniques
- Skin treatment product knowledge
- Facials expertise
- Facial treatments
- Body massage
- Waxing treatments
- Body waxing
- Advanced waxing techniques
- Eyelash and brow treatments
- Eyelash and eyebrow tinting
- Eyebrow shaping
- Nail treatments
- Manicures and pedicures
- Manicure techniques
- Pedicure procedures
- Aromatherapy knowledge
- Skin analysis
- Treatment planning
- Treatment documentation
- Treatment personalisation
- Client consultation
- Client communication
- Client relationship management
- Customer service
- Caring customer service
- Client education
- Sales promotion
- Upselling techniques
- Upselling
- Service orientation
- Health and safety awareness
- Hygiene standards
- Hygiene consciousness
- Cleaning procedures
- Equipment sterilisation
- Sterilisation requirements
- Stock management
- Supply restocking
- Salon diary management
- Appointment scheduling
- Scheduling
- Booking coordination
- Reception management
- Event organization
- Professional development
- Time flexibility
- Multitasking
- Friendly
- Tactful diplomacy
- Professional demeanour
- Professional discretion
- Committed work ethic
- Customer relations
- Customer-centric
- Creative flair
- Aesthetic sensibility
- Basic dermatology
- Knowledge of skin biology
- Non-Surgical facelifts
- Stone Therapy
- Body wraps and scrubs
- Skin exfoliating
- Skin moisturising
- Hair removal methods
- Hair removal techniques
- Manicuring expertise
- Nail artistry
- Pedicures expertise
- Manicures experience
- Waxing
- Pedicure practices
- Pedicures
- Waxing treatments
- Facials expertise
- Facial treatments
- Body wraps and scrubs
- Manicures experience
- Appointments management
- Non-Surgical facelifts
- Advanced waxing techniques
Languages
English
First Language
Certification
- Beauty Therapy NVQ Level 2
- Beauty Therapy NVQ Level 3
- Gel polish
- Ear piercing Basic
Interests
- Going to the Gym
- Spending time with friends
- Relaxing
Timeline
Beauty Therapist
Eden Beauty
10.2024 - 05.2026
NVQ Level 3 - Beauty
SERC