Summary
Overview
Work history
Education
Skills
Timeline
Generic

Pelumi Kayode

London

Summary

A first year biomedical science student at Coventry University with a progressive interest in science. A hardworking, young woman who is not afraid to put myself out there when needed. Having this characteristic makes me a confident and outgoing person. I consider myself to be a people person with right manners and attitude to both colleagues and customers. I have acquired skills from previous work experience as well as in my time in school such as mathematical skills, experience with computers and dealing with customers without conforming to pressure or be frazzled by difficult situations. I am also a resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. I can organise my time to make sure that my studies won’t be neglected as I am working. Every Tuesday I play with a netball team which helps me gain the necessary team working skills needed to function well as a team as well as understanding the importance of individual roles in the functioning of the whole team.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

Crew member

McDonald's
Lewisham, City of London
05.2023 - Current
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Maximised restaurant cleanliness and accessibility.
  • Acted as team player by helping colleagues finish their tasks.
  • Addressed questions, concerns and complaints of customers.
  • Prepared products following restaurant portion and presentation standards.
  • Maintained clean and sanitary food preparation areas and equipment.
  • Trained in food safety and hygiene practices.
  • Established professional relationships with peers to enhance productivity and teamwork.
  • Prepared food and beverages within target timeframes.
  • Flexibly took on various roles to support workflow.

Hospitality worker

Gather & Gather
London, City of London
01.2022 - Current
  • Created warm, friendly atmosphere through positive guest interactions.
  • Brought positive can-do attitude and passion for customer service to solve service issues.
  • Prepared event spaces by setting up furniture, linen, cutlery and glassware to uniform presentation standards.
  • Elevated guest experience by going the extra mile to cater to additional requests.

Hospitality team member

Hap Recruitment
London, City of London
06.2022 - 01.2024
  • Prepared food while upholding strict brand standards.
  • Served food and beverages, going the extra mile to deliver personalised customer service.
  • Completed housekeeping duties to maintain clean and orderly Front Of House (FOH) spaces.
  • Handled complaints and conflict with a diplomatic approach.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Refused drinks service to guests without appropriate proof of age.
  • Maintained bar stocks, replenishing daily as necessary.

Retail assistant

Aldi
Greenwich, City of London
07.2022 - 12.2022
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
  • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Maintained knowledge of products and features to provide recommendations to customers.

Education

GCSEs -

Blackfen School For Girls
Sidcup
09.2015 - 08.2020

A-Levels -

Christ The King Sixth Form College St Marys
Sidcup
09.2020 - 08.2022

Bachelor of Science - Biomedical Science

Coventry University
Coventry
09.2022 -

Skills

  • Complaint resolution
  • Quality Assurance and Control
  • Data entry
  • Customer service
  • Performance management
  • Food preparation
  • Target-driven
  • Money handling
  • Self-motivated
  • Customer service oriented
  • Loss prevention
  • Problem solving
  • Customer retention
  • Challenge 25 policy
  • Courteous
  • Verbal communication
  • Strong communication

Timeline

Crew member

McDonald's
05.2023 - Current

Bachelor of Science - Biomedical Science

Coventry University
09.2022 -

Retail assistant

Aldi
07.2022 - 12.2022

Hospitality team member

Hap Recruitment
06.2022 - 01.2024

Hospitality worker

Gather & Gather
01.2022 - Current

A-Levels -

Christ The King Sixth Form College St Marys
09.2020 - 08.2022

GCSEs -

Blackfen School For Girls
09.2015 - 08.2020
Pelumi Kayode