Rachel Morrow
cambridge ,cambridgeshire
Summary
Reliable Crew Member with dynamic and flexible style. Completes high-volume orders to meet service targets. Shares strong food preparation and safety knowledge.
Overview
1
1
year of professional experience
Work history
Crew Member
McDonald's
Ipswich, Suffolk
05.2022 - 05.2023
- Acted as team player by helping colleagues finish their tasks.
- Shared product knowledge to answer customer questions and make suggestions.
- Ran orders from kitchen to dining areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Maintained clean and sanitary food preparation areas and equipment.
- Prepared food and beverages within target timeframes.
- Maximised restaurant cleanliness and accessibility.
- Attended to customers with friendly and accurate service.
- Operated cash register to take payments and process orders.
- Trained in food safety and hygiene practices.
- Addressed questions, concerns and complaints of customers.
- Established professional relationships with peers to enhance productivity and teamwork.
- Prepared tea, coffee and carbonated beverages for customers.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Greeted incoming customers, offered menu information and documented orders.
- Took orders at counter and drive-through with clear communication and professionalism.
- Handled customer complaints using quick decision-making to resolve issues.
Education
Bachelor of Arts - Film
Anglia Ruskin University
Cambridge 09.2023 -
A-Levels - Drama and Theatre Studies
One Sixth Form College
Ipswich 09.2021 - 06.2023
A-Levels - English Literature
One Sixth Form College
Ipswich 09.2021 - 06.2023
Film Studies
One Sixth Form College
Ipswich 09.2021 - 06.2023
GCSEs - Performing Arts
Chantry Academy
Ipswich 09.2016 - 06.2021
GCSEs - Combined Science
Chantry Academy
Ipswich 09.2016 - 06.2021
GCSEs - Mathematics
Chantry Academy
Ipswich 09.2016 - 06.2021
GCSEs - Geography
Chantry Academy
Ipswich 09.2016 - 06.2021
GCSEs - English Language
Chantry Academy
Ipswich 09.2016 - 06.2021
GCSEs - Music
Chantry Academy
Ipswich 09.2016 - 06.2021
GCSEs - History
Chantry Academy
Ipswich 09.2016 - 06.2021
Skills
- Complaint resolution
- Customer service
- Cash handling
- Order accuracy
- Menu memorization
- Complaint handling
- Queue management
- Order taking
- Customer relations
- Monetary transactions
- Cash drawer management
- Query resolution
- Cash counting
- Bagging and packaging
- Money management
- Till accuracy
- Payment accepting
- Customer greeting
- Conflict resolution
- Coin counting
- Physical strength
- Credit card payment processing
- Payment processing
- Cash register operations
- Currency sorting
Languages
English
Native
Timeline
Bachelor of Arts - Film
Anglia Ruskin University
09.2023 -
Crew Member
McDonald's
05.2022 - 05.2023
A-Levels - Drama and Theatre Studies
One Sixth Form College
09.2021 - 06.2023
A-Levels - English Literature
One Sixth Form College
09.2021 - 06.2023
Film Studies
One Sixth Form College
09.2021 - 06.2023
GCSEs - Performing Arts
Chantry Academy
09.2016 - 06.2021
GCSEs - Combined Science
Chantry Academy
09.2016 - 06.2021
GCSEs - Mathematics
Chantry Academy
09.2016 - 06.2021
GCSEs - Geography
Chantry Academy
09.2016 - 06.2021
GCSEs - English Language
Chantry Academy
09.2016 - 06.2021
GCSEs - Music
Chantry Academy
09.2016 - 06.2021
GCSEs - History
Chantry Academy
09.2016 - 06.2021
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