Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer assistant
Lidl
Bedford, Central Bedfordshire
10.2023 - Current
Handled over 50 cash and card payments a day with accuracy.
Provided fast checkout service with high levels of customer care and transaction speed.
Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Multi-tasked to keep customer service levels at optimal capacity at peak times.
Adhered strictly to policies and procedures for continued company compliance.
Performed daily opening and closing functions and inventory management.
Applied conflict management strategies to deescalate upset customers.
Deep cleaned shop floor to uphold strong hygiene and presentation standards.
Domestic assistant
Downing College
Cambridge, Cambridgeshire
05.2023 - 09.2024
Thoroughly cleaned and sanitised communal areas in line with health and safety standards.
Performed cleaning duties including vacuuming and dusting, consistently meeting domestic schedule objectives.
Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
Provided high-quality cleaning services on [Number] rooms daily, working efficiently to meet timeframe demands.
Waitress assistant
Elinka Catering
Abuja, FCT
10.2022 - 01.2023
Prepared tables for guests and reset tables between customers.
Followed health and hygiene standards when handling food and cleaning restaurants.
Kept tables clear of used crockery, glassware and cutlery.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
BEng(Hons) - Aerospace Engineering with Pilot Studies
University of Hertfordshire
Hatfield
01.2023 -
GCSEs -
School for the Gifted
Abuja, Nigeria
10.2018 - 09.2021
Skills
Team Leadership
Project Management
Interpersonal skills
Strategic planning
Analytical
Programme development
Cash handling
Customer relations
Merchandising
Attention to Detail
Affiliations
Researching
Certification
Microsoft Office Specialist
References
References available upon request.
Timeline
Customer assistant
Lidl
10.2023 - Current
Domestic assistant
Downing College
05.2023 - 09.2024
BEng(Hons) - Aerospace Engineering with Pilot Studies