Paulina Pasknik
Banbury,Oxfordshire
Summary
I am a reliable and customer-focused retail professional with extensive experience working across a range of shop environments as both a Customer Assistant and Supervisor. Skilled in delivering excellent customer service, handling day-to-day store operations, and supporting team members to meet sales and performance targets. Proven ability to lead example, manage stock, resolve customer queries efficiently, and maintain high standards of store presentation. Adaptable and hardworking, with strong communication and organisational skills, and commitment to creating positive shopping experiences.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Sales assistant
Pounland
Banbury, Oxfordshire
2022.06 - 2025.10
- Assisted customers by providing information on current sales promotions.
- Managed store operations effectively during peak hours to ensure smooth customer service.
- Maintained clean and organised displays to create a welcoming atmosphere.
- Performed daily inventory checks to accurately track stock levels.
Customer service representative
Tesco Express
Banbury, Oxfordshire
2020.03 - 2022.04
- Maintained clean and orderly work environment to support staff and customers.
- Processed orders quickly to enhance shopping experience.
- Assisted in resolving conflicts by offering effective solutions to customer disputes.
- Handled returns and exchanges to ensure customer satisfaction.
Supervisor
Co-op Group
Banbury, Oxfordshire
2018.06 - 2020.02
- Managed inventory processes to prevent stock shortages and overages.
- Assigned tasks to team members to ensure equitable distribution of workload.
- Facilitated team meetings to promote effective communication among all participants.
Customer assistant
Wilko
Banbury, Oxfordshire
2016.08 - 2018.01
- Monitored inventory levels to assist in preventing stock-outs and overstocking issues.
- Collaborated with team members to support smooth store operations.
- Operated till systems to aid in streamlining the check-out process for customers.
Education
NVQ Level 2 - Health and Social care Level 2
Banbury and Bicester College
Banbury, Oxfordshire 2016.06 - 2018.07
Bachelor of Business Administration - Business and Management Level 2 NCFE
Online College
2018.03 - 2019.01
GCSEs - Maths and English
Banbury Academy
Banbury, Oxfordshire 2015.06 - 2016.07
Timeline
Sales assistant
Pounland
2022.06 - 2025.10
Customer service representative
Tesco Express
2020.03 - 2022.04
Supervisor
Co-op Group
2018.06 - 2020.02
Bachelor of Business Administration - Business and Management Level 2 NCFE
Online College
2018.03 - 2019.01
Customer assistant
Wilko
2016.08 - 2018.01
NVQ Level 2 - Health and Social care Level 2
Banbury and Bicester College
2016.06 - 2018.07
GCSEs - Maths and English
Banbury Academy
2015.06 - 2016.07