Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Mehnaz Danish

Leeds,West Yorkshire

Summary

I am a motivated and reliable individual with over five years of customer service experience, including three years in the retail industry. Throughout my career, I've developed a strong understanding of what it takes to deliver excellent service in fast-paced, customer-focused environments. I take pride in being approachable, adaptable, and always ready to support both customers and my team. I'm passionate about working in retail because it offers valuable learning opportunities and helps build essential skills like teamwork, problem-solving, and conflict resolution. I enjoy the variety retail brings, and I value the flexibility it offers, which allows me to stay productive and balanced. I'm now looking to bring my experience and enthusiasm to a new role where I can continue to grow, contribute positively to a team, and deliver a great experience for every customer.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Sales assistant

Matalan
Leeds, West Yorkshire
05.2023 - Current

As a sales assistant, I am responsible for efficiently operating the tills and self-checkouts, providing excellent customer service, and ensuring smooth transactions. I assist with receiving and putting out deliveries, maintaining organisation in the warehouse, and ensuring the shop floor is clean and tidy. Additionally, I work to maximise item availability, ensuring stock is properly displayed and accessible to customers at all times. My role is essential in contributing to the store's overall efficiency and customer satisfaction.

Cafe assistant

Deli Chez
Leeds, West Yorkshire
04.2019 - 01.2024

I maintained spotless dining and service areas to ensure customer satisfaction, while efficiently balancing
the needs of multiple customers to reduce wait times. With a positive, can-do attitude, I fostered a
welcoming environment for both customers and staff. I processed food orders with attention to detail,
communicated customer preferences to the kitchen, and handled cash and card payments promptly, ensuring
accurate financial records. Additionally, I upheld high cleanliness and hygiene standards throughout the
cafe.

Teaching assistant in primary school

Talbot primary school
Leeds
09.2019 - 06.2020
  • Supported the smooth delivery of classroom activities through effective collaboration with teachers and form tutors.
  • Implemented behavior management strategies to help maintain a positive learning environment in classes of 25+ students.
  • Assisted in identifying and addressing individual learning needs to provide targeted support.
  • Built strong, supportive relationships with students to encourage engagement and academic progress.
  • Delivered basic maths and English support to Key Stage 1 pupils.

Warehouse operator

IPL recruitment
Wakefield
09.2018 - 12.2019

• Scanned and sorted products to tight production deadlines for continued KPI progression.
• Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.

Education

Access course (level 3) - Health and Professions

Leeds City College
Leeds
09.2022 - 06.2023

GCSEs - 5 GCSEs

Leeds City College
Leeds
09.2021 - 06.2022

High school

THE Co-operative Academy
Leeds
09.2010 - 06.2014

Skills

Communication: I have developed strong communication and problem￾solving skills through over three years of
experience working on tills, where I interacted with
a wide range of customers and effectively handled
various challenges


Teamwork; this is developed by collaborating with
different colleagues on various tasks, ensuring we
each focused on areas where we excel and felt
comfortable This approach helped us work
efficiently and support each other in achieving our
goals


Adaptability and Flexibility; handling a variety
tasks, such as working on tills, ensuring all sizes are
available on the shop floor for customers, assisting
at self-checkouts, and stepping in to cover tills
during busy periods This allowed me to quickly
adjust to different roles and meet the needs of the
store


Numeracy Skills: Confidently handling cash, card payment and operating tills


Time Management: prioritising tasks and staying productive, especially during busy periods

Affiliations

  • Hiking - so I can stay motivated.
  • Gym- 2-3 times a week; helps me stay active and focused.
  • Badminton - almost every Sunday to stay disciplined.

Timeline

Sales assistant

Matalan
05.2023 - Current

Access course (level 3) - Health and Professions

Leeds City College
09.2022 - 06.2023

GCSEs - 5 GCSEs

Leeds City College
09.2021 - 06.2022

Teaching assistant in primary school

Talbot primary school
09.2019 - 06.2020

Cafe assistant

Deli Chez
04.2019 - 01.2024

Warehouse operator

IPL recruitment
09.2018 - 12.2019

High school

THE Co-operative Academy
09.2010 - 06.2014
Mehnaz Danish