I am a motivated and reliable individual with over five years of customer service experience, including three years in the retail industry. Throughout my career, I've developed a strong understanding of what it takes to deliver excellent service in fast-paced, customer-focused environments. I take pride in being approachable, adaptable, and always ready to support both customers and my team. I'm passionate about working in retail because it offers valuable learning opportunities and helps build essential skills like teamwork, problem-solving, and conflict resolution. I enjoy the variety retail brings, and I value the flexibility it offers, which allows me to stay productive and balanced. I'm now looking to bring my experience and enthusiasm to a new role where I can continue to grow, contribute positively to a team, and deliver a great experience for every customer.
As a sales assistant, I am responsible for efficiently operating the tills and self-checkouts, providing excellent customer service, and ensuring smooth transactions. I assist with receiving and putting out deliveries, maintaining organisation in the warehouse, and ensuring the shop floor is clean and tidy. Additionally, I work to maximise item availability, ensuring stock is properly displayed and accessible to customers at all times. My role is essential in contributing to the store's overall efficiency and customer satisfaction.
I maintained spotless dining and service areas to ensure customer satisfaction, while efficiently balancing
the needs of multiple customers to reduce wait times. With a positive, can-do attitude, I fostered a
welcoming environment for both customers and staff. I processed food orders with attention to detail,
communicated customer preferences to the kitchen, and handled cash and card payments promptly, ensuring
accurate financial records. Additionally, I upheld high cleanliness and hygiene standards throughout the
cafe.
• Scanned and sorted products to tight production deadlines for continued KPI progression.
• Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
Communication: I have developed strong communication and problemsolving skills through over three years of
experience working on tills, where I interacted with
a wide range of customers and effectively handled
various challenges
Teamwork; this is developed by collaborating with
different colleagues on various tasks, ensuring we
each focused on areas where we excel and felt
comfortable This approach helped us work
efficiently and support each other in achieving our
goals
Adaptability and Flexibility; handling a variety
tasks, such as working on tills, ensuring all sizes are
available on the shop floor for customers, assisting
at self-checkouts, and stepping in to cover tills
during busy periods This allowed me to quickly
adjust to different roles and meet the needs of the
store
Numeracy Skills: Confidently handling cash, card payment and operating tills
Time Management: prioritising tasks and staying productive, especially during busy periods