Paula Bethwaite

• Monitored staff performance, developing and implementing improvement plans to enhance team effectiveness.
• Led staff meetings to delegate tasks, assign workloads, and communicate shifting priorities efficiently.
• Cultivated supportive, positive working environment to maintain excellent employee relationships.
• Provided quality service in a friendly and professional manner during customer interactions.

Welcomed guests and clients in a friendly, positive manner.

• Facilitated food delivery ensuring quality standards and enhanced customer service experience.
• Answered and directed incoming calls to relevant staff members using a multi-line telephone system.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.