Leticia Silva
London
Summary
Compassionate, dedicated and highly motivated Team Leader with over four years of experience working in residential elderly care. Skilled in delivering high-quality, person-centred care to residents with a range of physical and cognitive needs, including those living with dementia. Experienced in leading care teams, administering and managing medication, developing and reviewing person-centred care plans, completing MCA documentation, and maintaining accurate clinical records.
Confident in carrying out clinical tasks including taking vital signs, blood collection (phlebotomy), wound dressing, catheter care and monitoring, while ensuring residents’ safety, dignity and wellbeing at all times. Strong ability to communicate effectively with residents, families, multidisciplinary healthcare professionals and external agencies to ensure the highest standards of care are consistently achieved.
Recognised for being organised, approachable and calm under pressure, with excellent leadership, problem-solving and decision-making skills. Passionate about supporting colleagues, promoting a positive team culture and delivering compassionate, person-centred care. Currently undertaking the NVQ Level 3 Diploma in Adult Care (Health and Social Care), with expected completion later this year, demonstrating my commitment to continuous professional development and excellence in the care sector.
Overview
3
3
Languages
5
5
years of professional experience
Work history
Team Leader
Porthaven Care Home
Buckinghamshire
2025.08 - Current
- Lead and support the care team throughout each shift.
- Administer and safely manage medication.
- Complete and update person-centred care plans.
- Ensure MCA documentation is completed and reviewed.
- Carry out observations and monitor residents’ wellbeing.
- Communicate effectively with residents, families and healthcare professionals.
- Support residents living with dementia.
- Allocate staff duties and ensure safe staffing throughout the shift.
- Contact 999, 111 or Telemed services when required.
- Promote high-quality, person-centred care at all times.
Team Leader
Porthaven Care Homes
Buckinghamshire
2022.10 - 2025.05
- Led care staff during day-to-day operations.
- Administered medication safely in accordance with policies.
- Supported residents with personal care and dementia care.
- Maintained accurate care documentation.
- Liaised with multidisciplinary professionals and relatives.
- Assisted with clinical observations and resident assessments.
- Created Care plan and updated care plan to ensure needs of residents were reflecting.
- Medication management
Care assistant
Hammerson House Care Home Nightingale
London
2022.06 - 2022.10
- Delivered high-quality personal care.
- Supported residents with daily living activities.
- Worked closely with nurses and senior staff.
- Maintained accurate care records.
- Assisted residents
Front of house team member
Nandos
London
2021.10 - 2022.05
- Delivered excellent customer service in a busy, fast-paced environment.
- Worked effectively as part of a team to provide excellent customer experiences.
- Developed strong communication, organisation and time management skills.
Care assistant
Porthaven Care Homes
Buckinghamshire
2021.02 - 2021.10
- Delivered high-quality, person-centred care to elderly residents, promoting dignity, independence and wellbeing.
- Assisted residents with personal care, including washing, dressing, toileting and mobility support.
- Supported residents living with dementia by providing compassionate, individualised care.
- Monitored residents’ physical and emotional wellbeing and promptly reported any concerns to senior staff.
- Assisted residents with eating, drinking and nutritional needs.
- Maintained accurate daily care records and completed documentation in line with company policies.
- Built positive relationships with residents, families and members of the multidisciplinary team.
- Assisted with moving and handling using appropriate equipment and safe techniques.
- Supported residents with activities and encouraged social interaction to improve their quality of life.
- Ensured a clean, safe and comfortable environment while following infection prevention and safeguarding procedures.
Education
Access To High Education - Law
City And Islington College
London 2020.04 - 9 2021
GCSEs - Grade 5
College of North East London
Lodnon 2018.01 - 9 2019
NVQ Level 3 Health and Social Care -
Porthaven Care Home
Stokenchurch, Buckinghamshire 2023.01 -
Skills
- Team Leadership
- Dementia Care
- Medication Administration
- Safe Handling and Storage of Medication
- Medication Ordering and Record Management
- Wound Dressing
- Blood Taking (Phlebotomy)
- Taking Vital Signs
- Person-Centred Care Planning
- MCA Documentation
- Catheter Care and Monitoring
- Staff Allocation and Shift Coordination
- Safeguarding Vulnerable Adults
- Effective Communication
- Family Liaison
- Working with Healthcare Professionals
- Emergency Response (999, 111, Telemed)
- Documentation and Record Keeping
- Compassionate, Person-Centred Care
Accomplishments
I started in Porthaven as a Care Assistant and was able to grow to a Team Leader with lots of new skills in being a team leader.
Languages
Portuguese
Spanish
English
About me
I am very motived and hardworking. I really enjoy care work and only wish to grow more doing this job. I really enjoy working with dementia residents as it feels very rewarding doing this and believe it makes a change.
Personal Information
Education
Current
Languages
Portugueses - Fluent
English - Fluent
Spanish - Basic
Additional Information
Interests
Outside of work, I enjoy reading, spending quality time with my family, and socialising with friends. I have a genuine passion for learning new things and continuously developing both personally and professionally. I am always eager to expand my knowledge, take on new challenges, and improve my skills, particularly within the health and social care sector.
References
References available upon request
Timeline
Team Leader
Porthaven Care Home
2025.08 - Current
NVQ Level 3 Health and Social Care -
Porthaven Care Home
2023.01 -
Team Leader
Porthaven Care Homes
2022.10 - 2025.05
Care assistant
Hammerson House Care Home Nightingale
2022.06 - 2022.10
Front of house team member
Nandos
2021.10 - 2022.05
Care assistant
Porthaven Care Homes
2021.02 - 2021.10
Access To High Education - Law
City And Islington College
2020.04 - 9 2021
GCSEs - Grade 5
College of North East London
2018.01 - 9 2019