- I enjoy walking with my elderly Labrador in my local woods and taking photographs
- I love cooking for friends and I enjoy meals in local restaurants and pubs
Paul Lofts
Tunbridge Wells,Kent
Summary
Compassionate Keyworker specialising in crisis intervention, case management, and client advocacy. Developed prevention programmes and collaborated with healthcare professionals to provide emotional support to vulnerable individuals. Managed high-risk clients through risk assessments and coping strategies. Previous experience as Group & Wellbeing Worker, leading therapy sessions and facilitating stress management workshops. Focused on enhancing therapeutic techniques for community well-being.
Overview
16
16
years of professional experience
Work History
Keyworker
Kenward Trust
Yalding, Kent
2024.01 - Current
- Assisted vulnerable individuals with daily living activities, enhancing their quality of life.
- Taught staff how to handle difficult situations with calm and professionalism.
- Provided crisis intervention services, offering immediate support in emergency situations.
- Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods.
- Referred clients to various community resources for additional support with housing, transport or childcare.
- Organised assistance through direct or outside referrals to help clients through ongoing or crisis situations.
- Maintained thorough case history records and wrote detailed reports outlining observations, diagnoses and treatment plans.
- Developed community-specific prevention and intervention programmes, addressing unique local needs.
- Directed emergency responses in crisis situations, successfully diffusing tensions and preventing violence.
- Investigated alleged or suspected cases of abuse and neglect and organised responses to protect at-risk persons.
- Helped offenders integrate into community after release and improve attitudes and behaviours.
- Reduced unnecessary risk of institutional care by treating high-risk clients living in community.
- Built trusting patient relationships by displaying an in-depth understanding of needs, providing solutions and delivering ongoing support.
- Engaged clients in developing relapse prevention strategies, resulting in improved coping mechanisms.
- Collaborated with healthcare professionals to coordinate care plans for dual-diagnosis clients.
- Assisted clients in setting realistic goals and developing strategies to achieve them.
- Offered guidance on healthy lifestyle choices, promoting overall well-being alongside recovery.
Dog Walker
Sole Trader
Tunbridge wells, Kent
2021.01 - 2023.12
- Planned walking routes to measure distance and time for dog walks.
- Walked multiple dogs simultaneously, maintaining control and safety in various environments.
- Observed dogs to notify owners of unusual behaviour.
- Navigated through various weather conditions to ensure dogs received daily exercise.
- Disposed dog waste to support cleanliness and hygiene standards.
- Built strong customer and canine relationships by continually treating dogs with love and care.
- Delivered punctual service from pick-up to drop-off, maintaining excellent customer satisfaction ratings.
- Utilised positive reinforcement techniques to encourage good behaviour during walks.
- Established schedule to develop routine walks for dogs.
- Adapted walking routes for stimulating and enjoyable experiences for the dogs.
- Shared photos and videos to inform clients latest whereabouts and activity.
- Noted dog's favourable walking routes, revisiting preferred spots to keep animals in happy environments.
- Provided regular updates to dog owners, including photos and behavioural observations.
- Provided consistent companionship and playtime opportunities for pet wellbeing.
- Ensured animals received compassionate care to support their health and happiness. with compassion for home-from-home support.
- Negotiated fair rates and contracts with clients, reflecting the quality of service provided.
- Promoted dog walking services through social media, increasing client base significantly.
- Transported dogs to and from home of clients to maintain safety measures.
- Scheduled initial consultation with clients to establish needs and requirements.
- Responded to emergency situations with calmness, ensuring immediate care for the dogs.
- Implemented behavioural strategies to manage dogs with challenging temperaments.
- Informed clients regarding injuries or sickness during or after walks to alert and promote smooth communications.
- Conducted initial consultations with new clients to assess their needs and preferences.
- Fostered a safe and engaging environment for socialisation among dogs.
- Maintained cleanliness and hygiene for all dogs under care, including grooming tasks.
- Established strong rapport with clients through reliable and professional communication.
- Attended canine first aid courses to provide competent care in case of injuries.
- Transported dogs to the veterinarian to respond to emergency situations.
Group & Wellbeing Worker
Kenward Trust
Maidstone, Kent
2010.05 - 2020.12
- Completed all work within agreed timeframes, without assistance and to high-quality standards.
- Followed company, safety and performance requirements at all times.
- Conducted individual and group therapy sessions to address clients' emotional, psychological, and behavioural issues.
- Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods.
- Referred clients to various community resources for additional support with housing, transport or childcare.
- Organised assistance through direct or outside referrals to help clients through ongoing or crisis situations.
- Maintained thorough case history records and wrote detailed reports outlining observations, diagnoses and treatment plans.
- Partnered with social service agencies and healthcare providers on individual client plans.
- Developed prevention and intervention programmes with a community-specific approach.
- Directed emergency response in crisis situations to diffuse tensions and prevent violence.
- Utilised cognitive-behavioural, motivational enhancement and structural family therapy based on individual treatment needs.
- Located, compiled and organised case records and reports for legal proceedings.
- Helped offenders integrate into community after release and improve attitudes and behaviours.
- Reduced unnecessary risk of institutional care by treating high-risk clients living in community.
- Assisted prison, probation and parole professionals with determining correct action for individual offender cases.
- Conducted risk assessments to identify clients at risk of harm to themselves or others, taking appropriate action to mitigate these risks.
- Engaged in continuous professional development to stay abreast of the latest therapeutic techniques and best practices in counselling.
- Provided crisis intervention services to clients experiencing acute mental health episodes, offering immediate support and guidance.
- Engaged clients in goal-setting activities, motivating them to take active roles in their own recovery and personal development.
- Navigated sensitive cultural and ethical considerations with respect and professionalism, ensuring culturally competent care.
- Applied a range of therapeutic approaches, including cognitive-behavioural therapy CBT and person-centred therapy, adapting to clients' individual needs.
- Developed tailored treatment plans based on thorough assessments of clients' mental health needs and goals.
- Utilised reflective practice to evaluate the effectiveness of therapy sessions and identify areas for improvement in therapeutic approach.
- Participated in case conferences and multidisciplinary meetings, contributing valuable insights to inform client care plans and interventions.
- Monitored clients' progress throughout the therapeutic process, adjusting treatment plans as necessary to achieve optimal outcomes.
- Maintained confidential records of therapy sessions, client progress, and any relevant communications in adherence to professional standards and regulations.
- Offered empathetic support and validation to clients, building trust and establishing a safe space for open dialogue.
- Led psychoeducational groups to enhance clients' understanding of their conditions and the importance of mental health maintenance.
- Advocated for clients' access to community resources and support services, bridging gaps in care and enhancing overall well-being.
- Facilitated workshops on stress management, mindfulness, and coping strategies to promote mental well-being amongst clients.
- Implemented self-care strategies for clients, empowering them to manage their mental health effectively outside of therapy sessions.
Education
GCSEs - Comprehensive
Ambrose Fleming
London1985-01
Skills
- Crisis intervention
- Case management
- Client advocacy
- Community resource referral
- Risk assessment
- Therapeutic techniques
- Goal setting
- Positive coping strategies
- Emotional support
- Behavioural strategies
- Professional communication
- Active listening
- Effective communication
- Written and verbal communication
- Client relationship management
- Motivational support
- Conflict resolution
- Team collaboration
- Stress management
- Calmness under pressure
- Creative thinking
- Time-management
- Decision making
- Health and Safety regulations
- Health and Safety Compliance
- First Aid certification
- Health and safety training
- Training and Development
- Self-motivation
- Cultural awareness
- Driving license
- Medication Administration
- Cash handling
- Shop floor management
- Product ordering
- Relationship-building
- Product knowledge
- Catering experience
- Customer engagement
- Strong empathy
- Cash handling accuracy
- Stock control expertise
- Stock control procedures
- Time efficiency
- Positive attitude
- Motivational techniques
- Motivational techniques
- Cultural awareness
Interests
Timeline
Keyworker
Kenward Trust
2024.01 - Current
Dog Walker
Sole Trader
2021.01 - 2023.12
Group & Wellbeing Worker
Kenward Trust
2010.05 - 2020.12
GCSEs - Comprehensive
Ambrose Fleming