Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Paul Langridge

Ay,Buckinghams

Summary

Dedicated professional with a strong foundation in communication, leadership, and customer service excellence. Demonstrates exceptional time-management, attention to detail, and a positive attitude while ensuring health and safety compliance and maintaining quality control standards. Skilled in fostering customer satisfaction through efficient service delivery and a customer-oriented approach. Committed to achieving operational efficiency and upholding high standards in every task undertaken.

Overview

40
40
years of professional experience
5
5
years of post-secondary education

Work History

Shift manager

McDonald's
Aylesbury, Buckinghamshire
02.2020 - Current
  • Resolved customer complaints promptly to maintain high service standards.
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Motivated employees towards achieving sales targets, increased overall store revenue..
  • Coordinated with team members for seamless shift transitions.
  • Supervised activities of workers and enforced safety regulations.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.

Dustman

Hillingdon Council
, Middlesex
04.2002 - 02.2013
  • Maintained good levels of physical fitness to deliver necessary walking and lifting duties.
  • Used appropriate protective clothing to adhere to health, safety and hygiene legislation.
  • Worked as a team to provide efficient, professional roadside refuse collection service.
  • Communicated clearly and effectively with team members to maximise collection efficiency.
  • Picked up waste and recyclables within allotted curbside collection times.

Shift leader

S.K.M. Sonkyong Magnetics
Hayes, Middlesex
04.1992 - 10.2001
  • Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Adhered to company standards and compliance requirements for operations and cleanliness.
  • Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Kept detailed records of shift activities, providing comprehensive reports to upper management when required.

Shop assistant

Smartex Menswear
Ruislip, Hillingdon
11.1984 - 01.1992
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Managed stock levels on shop floor for continuous product availability.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Guided customers to locate products or alternative items.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Education

CSE - Maths, English, Chemistry, Geography, R.E., Biology

Bishop Ramsey C of E Secondary School
Ruislip, Hillingdon
09.1979 - 10.1984

Skills

  • Communication skills
  • Time-management
  • Positive attitude
  • Leadership
  • Customer service orientation
  • Health and Safety Compliance
  • Quality Control
  • Customer service excellence
  • Attention to Detail
  • Time efficiency

Affiliations

  • Watching Movies, Walking, Reading, Snooker, Darts

Timeline

Shift manager

McDonald's
02.2020 - Current

Dustman

Hillingdon Council
04.2002 - 02.2013

Shift leader

S.K.M. Sonkyong Magnetics
04.1992 - 10.2001

Shop assistant

Smartex Menswear
11.1984 - 01.1992

CSE - Maths, English, Chemistry, Geography, R.E., Biology

Bishop Ramsey C of E Secondary School
09.1979 - 10.1984

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Paul Langridge