Lucy Reed
Kings Lynn,Norfolk
Summary
An organised, proactive individual with 8 years experience in the hospitality sector. Seeking opportunities to apply comprehensive customer interfacing skills within a fast paced, professional medical practice. An established multitasker, able to deliver 150 covers daily. Seeking to continue professional development by applying existing time and resource management skills, to more challenging client medical needs.
Overview
8
8
years of professional experience
Work history
Front of house team member
The Mill Kitchen
Heacham, Norfolk
2018.04 - Current
- Adheres to professional standards of conduct at all times, especially when addressing clients problems. Uses patience and respect to deescalate confrontation and deliver personalised solutions promptly.
- Excels in high pressure environments, enabling different teams to achieve shared goals. Performs flexibly between the restaurant, kitchen, and preparation stations as immediately demanded by the business to meet customer demand.
- Accurately manage guests intolerances and dietary requirements, by ensuring due compliance to food preparation standards. This accurately guarantees client safety.
- Manages bookings and appointments for customers and suppliers via phone and in person, by proactively engaging with clients for feedback and suppliers to manage varying stock requirements.
- Creates a calm workplace, enabling customer comfort, by handling personal information such as allergy sensitivities and mobility needs with empathy and sensitivity. Extends this calmness to colleagues by building strong rapport.
- Assists customers with their personal needs, and complaints. This includes aiding elderly clients with mobility needs, hearing or sight loss, and dementia, who may need support moving around, or assistance with directions and memory.
- Listens attentively to customers, in order to meet their personal needs promptly. Exercises particular care with personal information such as dietary requirements and allergies, enabling guest comfort, support and relaxation.
- Engages with formal training as required by superior management. This has previously included first aid training and food hygiene certification as instructed to meet business needs.
Education
English - Functional Skills - Level 1 -
Collge of west anglia
Kings Lynn 09/2023 - 03/2024
English - Functional Skills - Level 2 -
College of West Anglia
Kings Lynn 09/2023 - 06/2024
Maths - Functional Skills Level 1 -
College of West Anglia
Kings Lynn 09/2024 - 05/2025
Maths - Functional Skills - Level 2 -
College of West Anglia
Kings Lynn 05/2025 -
Skills
- Computer literate, with competence with Microsoft packages including Outlook, Word, Excel and PowerPoint
- Works proactively alone when delegated individual tasks, yet able to integrate within and across business teams
- Entrusted with principle company assets including large cash sums and credit daily
- Manages time by allocating periods to complete daily tasks, but ensures availability between tasks
- Organises tasks in order of urgency and complexity, prioritising the most pressing or difficult objectives
Custom
The Mill Kitchen manager 2019-2024
Charlotte Wylie
email: cmann5408@gmail.com
The Mill Kitchen manager 2024 - current
Laura Reynolds
email: laura.reynolds@norfolk-lavender.co.uk
Timeline
Front of house team member
The Mill Kitchen
2018.04 - Current
English - Functional Skills - Level 1 -
Collge of west anglia
09/2023 - 03/2024
English - Functional Skills - Level 2 -
College of West Anglia
09/2023 - 06/2024
Maths - Functional Skills Level 1 -
College of West Anglia
09/2024 - 05/2025
Maths - Functional Skills - Level 2 -
College of West Anglia
05/2025 -