Patrycja Obed
Stevenage,Hertfordshire
Summary
Compassionate healthcare professional with over ten years of experience in community care for vulnerable populations. Expertise in supporting individuals with complex physical and emotional needs, fostering dignity and independence. Lived experience as a parent of a child with additional needs enhances understanding of neurodiversity and routine building. Committed to leveraging caregiving skills in an educational environment for neurodivergent children.
Overview
1
1
Certification
4
4
years of post-secondary education
16
16
years of professional experience
Work history
Healthcare Assistant
Care By Us
Bishop's Stortford
2016.02 - Current
- Deliver high-quality person-centred care to individuals in their own homes, supporting their physical, emotional, and social well-being.
- Assist with personal care, mobility, nutrition, medication administration, and daily living activities.
- Promote independence while respecting clients' dignity, choices, and individual care plans.
- Monitor clients' health and well-being, reporting safeguarding or medical concerns promptly.
- Maintain accurate and confidential care records in accordance with company policies and regulatory standards.
- Work closely with families, district nurses, GPs, social workers, and other healthcare professionals to ensure continuity of care.
Flight attendant
Small Planet Airlines Poland
, Poland
2015.03 - 2015.09
- Ensured passenger safety by following strict aviation safety procedures.
- Responded effectively to emergencies while remaining calm under pressure.
- Delivered excellent customer service to passengers from diverse backgrounds.
- Resolved customer concerns professionally and efficiently.
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
Assistant director of sales
CZ-CARBON PRODUCTS s.r.o.
Swietochlowice, Czech Republic/Poland
2013.09 - 2015.02
- Managed executive diaries, meetings, travel arrangements, and confidential documentation.
- Coordinated administrative processes and supported day-to-day business operations.
- Built strong organisational and communication skills while working with international clients.
- Enhanced brand visibility through organisation of promotional events and marketing campaigns.
- Prepared financial statements with high attention to detail; minimised accounting errors.
- Scheduled appointments for executive management team.
- Managed customer inquiries, contributing to higher customer satisfaction rates.
- Developed systematic filing system, improving ease of document retrieval.
Customer Service Adviser
Orange S.A. & P4 Sp. z o.o. Poland
Katowice, poland
2010.10 - 2013.08
- Managed customer enquiries and resolved complex issues efficiently.
- Used active listening and problem-solving skills to provide tailored solutions.
- Maintained high standards of customer service and professionalism.
- Successfully delivered on tasks within tight deadlines.
- Completed customer orders with speed and accuracy.
Education
Postgraduate Diploma - Administration Technician
Cosinus
Poland 2012.09 - 2014.06
A-Levels -
Jan Kochanowski 1st General Secondary School
Poland 2005.09 - 2008.06
Skills
- Person-centred care
- Personal care support
- Safeguarding and reporting
- Promoting independence
- Dementia care training
- Communication and relationship building
- Conflict resolution
- Team collaboration
- Neurodiversity awareness
- Alternative communication strategies
- Emotional support
Languages
English
Fluent
Polish
Native
German
Elementary
Affiliations
- art
- swimming
- travelling
- reading
Certification
Tour Guide Training
September 2011 – March 2012
Timeline
Healthcare Assistant
Care By Us
2016.02 - Current
Flight attendant
Small Planet Airlines Poland
2015.03 - 2015.09
Assistant director of sales
CZ-CARBON PRODUCTS s.r.o.
2013.09 - 2015.02
Postgraduate Diploma - Administration Technician
Cosinus
2012.09 - 2014.06
Customer Service Adviser
Orange S.A. & P4 Sp. z o.o. Poland
2010.10 - 2013.08
A-Levels -
Jan Kochanowski 1st General Secondary School
2005.09 - 2008.06