Debra Bailey
Birmingham,West Midlands
Summary
I have been a dedicated healthcare professional with expertise in women's health, elderly care and dementia support, patient advocacy in a ward and out patients setting.
Proficient in infection prevention and control, and maintaining patient dignity through person-centred care. Skilled in effective communication techniques, including supporting patients and families during sensitive situations.
Adept at utilising healthcare software and adhering to NHS policies to ensure high standards of clinical documentation and patient safeguarding. Committed to delivering compassionate care while adapting to diverse cultural needs and promoting ethical healthcare practices.
Committed and focused on enhancing daily life of patients through compassionate care. Provides physical assistance and mental stimulation for holistic wellbeing. Diligent in monitoring symptoms and ensuring that the highest delivery of care. Dedication to safe nursing practices for continued patient trust. Maintaining excellent levels of patient care through continued kindness and commitment to safe working practices.
My voluntary charity work has lead me to do so many things interesting things campaigning for children with complex heart conditions. Lecturing at Birmingham City University for over 20 years delivering a two hour session on an experience from a patients and parents perspective, answering questions from students who are studying nursing. I then went on to be a founder of a charity myself once we had charity commission status one of my first charity events was to organise and walk nearly 200 miles from Birmingham to Newcastle Upon Tyne.
Overview
37
37
years of professional experience
1
1
Certification
Work history
Healthcare Assistant
University Hospital Birmingham
Sutton Coldfield, Birmingham
09.2017 - Current
- Provided basic health education to patients for proper self-care post discharge.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted under supervision, relieved minor discomforts swiftly.
- Delivered high-quality patient service by maintaining cleanliness in the department.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Monitored patients health conditions and reported immediate issues to manager.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Provided compassionate conversation, empathetic care.
- Empowered vulnerable individuals to retain maximum independence by being the patients advocate at all times.
- Supported clinical staff to complete health assessments.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Assisted in patient care, improved comfort and well-being.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Met with patients and families to discuss care plan.
- Administered observations including blood pressure checks.
- Provided compassionate personal care for patients, offering support with washing, dressing and toileting.
- Safely and securely transported patients using hoists and wheelchairs.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Worked closely with nurses to maintain optimum levels of communication.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Actively developed professional healthcare competencies through regular training.
- Participated in personal development initiatives to enhance service delivery and patient care.
- Explained treatments and hospital processes to patients.
- Thoroughly sterilised and sanitised clinical equipment and accessories.
- Used outstanding communication and interpersonal skills to build positive relationships with patients for exceptional satisfaction ratings.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care adjustments.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained high levels of patient satisfaction by providing tailored, personalised care that consistently met individual needs.
- Delivered high-quality care to patients with disabilities.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Maintained optimal safety standards throughout for patients in a hospital environment, prioritising risk-reduction, health and hygiene.
- Minimised care continuity issues by keeping thorough, accurate records.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Kept patient environments clean and neat following optimum hygiene standards.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Maintained hygiene standards, cleaning and clearing patient room according to ward and out-patient protocol.
- Provided attentive first-hand care, comfort and safety to patients.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Positioned, lifted and transported patients with limited mobility.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Assisted with medicine and stock counting, ordering and replenishing.
- Maximised patient comfort by accurately assessing pain levels and communicate this to the doctors and nursing staff.
- Assembled and dismantled equipment required by healthcare professionals.
Chair of Trustees
Jason's Univentricular Heart Foundation
Birmingham, West Midlands
11.2016 - Current
- Over seen the formulated policies that aligned with the charity's vision and mission.
- Fostered an atmosphere of respect and collaboration, increased volunteers retention.
- Reviewed financial reports regularly, maintained fiscal responsibility.
- Promoted a positive work environment to boost volunteers morale.
- Coordinated with on board major decisions to drive organisational success.
- Advocated for volunteers well-being programmes, fostered a healthy work-life balance.
- Created the charity's culture by implementing open communication strategies.
- Spearheaded diversity and inclusion efforts within the organisation.
- Influenced organisational change by embracing innovative technologies.
- Achieved greater team cohesion with regular team building exercises.
- Led charity initiatives for improved service user satisfaction.
- Established charity governance standards to uphold ethical practices.
- Streamlined decision-making processes for enhanced efficiency.
- Guided the board in setting long-term goals to ensure charity's growth.
- Ensured compliance with all legal requirements, protected charity's interests.
- Presided over annual general meetings, ensured transparency in operations.
- Built trusted relationships with board members to maintain constructive leadership.
- Upheld the charity's mission, strategy and values to meet delivery objectives.
- Focused activity on strategic matters to facilitate progress and delivery, when organising charity and fundraising events
- Promoted healthy debate to drive the charity and strategy improvements.
- Led committee meetings and covered key priorities to aid delivery of charity's vision.
- Made strategic decisions based on targets to be achieved.
- Oversaw the implementation of regulations, policies and procedures to confirm compliant charity practices.
- Enabled agile, constructive decision-making by uniting board members and aligning aims.
- Steered board discussions to prioritise service users needs in balance with the charity's guidelines and criteria.
- Worked with board to establish objectives and decisively lead operations.
- Led meetings with board members to optimise minimum costs.
- Established strong rapport with fundraisers.
- Established budgets based on historical, current and forecasted charity data.
- Monitored operations to assess and highlight results.
- Recruited and managed fundraiser volunteers with focus on delivering clear results.
- Served as official representative of organisation to public groups or government agencies.
- Created and led successful charity culture focused on performance.
- Directed administration and optimisation of financial operations, accounting processes.
- Allocated resources to teams and projects based on need, performance and availability.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Maintained organisational compliance with applicable legislation and regulations.
- Spearheaded strategic planning and decision-making processes aligning with charity's interests.
- Put in place clear controls for financial administration and business management.
- Developed key operational initiatives to drive and maintain substantial charity's growth.
- Reviewed reports from board of trustees to identify areas of opportunity.
- Maintained agile, responsibility for the charity and the board of trustees.
Vice Chair of a Charity
Young at Heart Charity Volunteer
Birmingham, West Midlands
05.2000 - 01.2008
- Established charity governance standards to uphold ethical practices.
- Advocated for all volunteers, well-being programmes, fostered a healthy work-life balance.
- Spearheaded diversity and inclusion efforts within the organisation.
- Presided over annual general meetings, ensured transparency in operations.
- Improved organisations culture by implementing open communication strategies.
- Ensured compliance with all legal requirements, protected the charity's interests.
- Achieved greater team cohesion with regular team building exercises.
- Facilitated crucial conversations amongst board members.
- Led charity's initiatives for improved service user satisfaction.
- Coordinated with Chair on major decisions to drive organisational success.
- Reviewed financial reports regularly, maintained fiscal responsibility.
- Influenced organisational change by embracing innovative technologies.
- Chaired high-level meetings, resulting in strategic alignment across the board.
- Promoted a positive work environment to boost the charity's morale.
- Streamlined decision-making processes for enhanced efficiency.
- Guided the board in setting long-term goals to ensure charity's growth.
- Built trusted relationships with board members to maintain constructive leadership.
- Upheld charity's mission, strategy and values to meet delivery objectives.
- Focused activity on strategic matters to facilitate progress and delivery.
- Promoted healthy debate to drive the charity's and strategy improvements.
- Led committee meetings and covered key priorities to aid delivery of charity's vision.
- Enabled agile, constructive decision-making by uniting board members and aligning aims.
- Steered board discussions to prioritise customer needs whilst achieving charity goals.
- Partnered with board members to optimise operations and reduce costs.
- Monitored operations to assess and highlight results.
- Served as official representative of organisation to public groups or government agencies.
- Spearheaded strategic planning and decision-making processes aligning with the charity's mission.
- Developed key operational initiatives to drive and maintain substantial the charity's growth.
- Put in place clear controls for financial administration and the management of the charity.
- Allocated resources to teams and projects based on need, performance and availability.
- Maintained organisational compliance with applicable legislation and regulations.
- Reviewed reports from the charity board to identify areas of opportunity.
Purchase ledger clerk
L T Willis
Birmingham, West Midlands
03.1989 - 10.1992
- Liaised with internal departments on purchase queries for efficient resolution.
- Worked closely with procurement team on cost control initiatives.
- Reconciled purchase orders with invoices for financial accuracy.
- Maintained accurate financial records, ensured compliance.
- Communicated with suppliers regarding payment issues, resolved disputes.
- Assisted in monthly closings to meet reporting deadlines.
- Updated supplier database regularly for easy reference.
- Handled petty cash transactions accurately, maintained integrity of funds.
- Performed routine clerical duties, facilitated office operations.
- Matched and coded up to [Number] invoices monthly, demonstrating extreme attention to detail.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Resolved invoices queries and raised credit notes by communicating clearly and professionally.
- Processed purchase invoices received from suppliers within [Number] [Timeframe], ensuring complete accuracy and readiness for payment.
- Stored confidential information safely and securely in line with company protocol.
- Followed documentation procedures to maintain robust recordkeeping system.
- Tracked resolutions of invoice disputes for transparency.
- Processed transactions by assessing accuracy and completeness of information.
- Categorised, sent and verified account correspondence.
- Applied approval processes to validate invoices and other financial documents.
- Allocated bills and accounts in line with department strategy.
- Inventoried office supplies and equipment and prepared stock orders for purchase.
- Organised physical documentation of financial records in required formats and according to proper bookkeeping principles.
- Used sound practices in information security to protect confidential business and financial information from loss or manipulation.
- Interpreted financial data, prepared official forms, and produced statements.
- Examined financial documents to check totals, verify transaction accuracy and identify discrepancies.
- Worked under guidance of accountants to prepare financial data in correct formats.
Education
Completion of all required mandatory training - Healthcare
University Hospital NHS Trust
Birmingham 09.2016 -
CSE - Maths
Dartmouth High School
Sandwell 06.1985 - 07.1985
CSE English Litriture - English
Dartmouth High School
Sandwell 06.1985 - 07.1985
Science - Science
Dartmouth High School
Sandwell 06.1985 - 07.1985
Pass - Office Studies
Typing/Office Studies
Sandwell 06.1985 - 07.1985
NHS Course (GOLD) With NHS Placement - Healthcare
Queen Elizabeth Hospital / Hub Training Facility
Birmingham 05.2015 - 11.2015
Skills
- Effective clear and constructive, communication techniques including sensitivity when chaperoning patients that are being delivered bad news and also supporting their families
- Communicating with dementia patients
- Respecting cultural differences
- Healthcare ethical standards understanding
- Personal hygiene maintenance assistance
- Adapting to patient needs
- Knowledge of NHS policies
- Supporting family members
- Healthcare software proficiency
- Handling distressed patients
- Physiological knowledge
- Patient dignity preservation
- Elderly care proficiency
- Blood pressure measurement
- Multitasking under pressure
- Dementia care training
- Equipment sterilisation
- Patient care
- Patient engagement
- Elderly care
- Exceptional communicator
- Pain management
- Clear communication
- Health assessment and monitoring
- Infection control procedures
- Clinical record-keeping
- Emergency response training
- Mobility assistance
- Empathy and compassion
- COVID-19 containment
- CPR certification
- Bedside manner
- NHS Health Checks
- Monitoring observations
- Compassionate care giver
- Patient temperature and respiration monitoring
- Patient mobility assistance
- Excellent bedside manner
- Disability support
- Patient advocacy
- Patient transporting
- Toileting and grooming
- Tact and diplomacy
- Person-centred care
- Personal care assistance
- Patient safeguarding
- Documentation development
- Housekeeping
- Safeguarding knowledge
- Personal care
- Infection prevention and control
- Cultural awareness
- Dementia awareness
- Infection prevention
- Disability Care
- Nursing care
- Healthcare operations
- Organisational standards
- Use of medical software
- Patient education
- Meal delivery
- Interdepartmental collaboration
- Person-Centred Approach
- Mobility equipment operation
- Clinical documentation
- Moodle lms knowledge
- Accommodating diverse learners
- E-Learning software
- Subject Matter Expertise
Affiliations
- Charity fundraisng
- Gardening
- Reading
Accomplishments
I won the Dean's Award at Birmingham City University for my dedication of raising awareness of congenital heart disease and delivering two hour sessions to Nursing Students.
I have also been nominated by my colleagues acknowledging my contribution to the department and patient advocacy, care and kindness. I have also had positive written feedback from patients directly , who have taken time to email the manager of the department.
Certification
I also hold a full and clean driving license.
Timeline
Healthcare Assistant
University Hospital Birmingham
09.2017 - Current
Chair of Trustees
Jason's Univentricular Heart Foundation
11.2016 - Current
Completion of all required mandatory training - Healthcare
University Hospital NHS Trust
09.2016 -
NHS Course (GOLD) With NHS Placement - Healthcare
Queen Elizabeth Hospital / Hub Training Facility
05.2015 - 11.2015
Vice Chair of a Charity
Young at Heart Charity Volunteer
05.2000 - 01.2008
Purchase ledger clerk
L T Willis
03.1989 - 10.1992
CSE - Maths
Dartmouth High School
06.1985 - 07.1985
CSE English Litriture - English
Dartmouth High School
06.1985 - 07.1985
Science - Science
Dartmouth High School
06.1985 - 07.1985
Pass - Office Studies
Typing/Office Studies
06.1985 - 07.1985