Patrycja Cichocka

• Improved customer satisfaction by promptly addressing and resolving complaints.
• Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
• Promoted positive dining experience with exceptional customer service skills.
• Ensured smooth operation by effectively managing all front of house staff.
• Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
• Organised special events and private functions, showcasing the establishment's versatility and adaptability.
• Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.

This specific role has given me great experience working in an extremely fast paced environment and has helped me deal with multiple and stressful challenges along the way. As a shift manager I was tasked with very specific and appropriate targets given for the day, I would exceed the targets and look for ways to support and raise the level of the team every shift. It also required me to run shift smoothly, ensuring food quality standards are met at all times, arrive at work on time and be ready to start immediately, apply positive customer service approach to increase satisfaction levels. Working as past of a team to create a positive work environment for everyone.